By now you've probably heard a lot about "AI agents." But what are they? And what could AI agents actually do for a utility today?
Power Perspectives host Matt Chester talks to AI strategist Jeff Wilser about the work beyond the buzzword. They explore how AI agents could search years of filings, and turn interviews with retiring employees into searchable institutional knowledge.
Jeff also explains why human judgment remains essential when mistakes carry real consequences for customers and the grid, and highlights the limitations of the technology. For utility leaders ready to experiment, he offers practical starting points that you can start implementing today even if you’ve never used AI agents before.
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