A proven utility industry leader with over 35 years of experience managing customer care and billing, sales, consulting, product marketing, and back-office solutions. Strengths include sales, product selection, solution development, implementation, project management, and maintenance of customer service-focused organizations. Successful in resolving customers’ concerns in both corporate and in-field environments. Talent for proactively identifying and resolving problems, identifying new market opportunities, reversing sales trends, controlling costs, automating manual solutions, maximizing productivity, and delivering multi-million-dollar profit increases.
