As a seasoned leader in Customer Communication Management (CCM) at InfoSlips, the 2024 Xplor Application of the Year, I help bridge the gap between utility operations and customer experience. With deep expertise in utilities, I empower power industry professionals to transform static bills, statements, and transactional documents into hyper-personalized, interactive experiences that build trust, improve engagement, and ensure compliance.
By combining InfoSlips’ award-winning platform with emerging trends in smart grid, demand response, and utility analytics, I support Energy Central users in enhancing engagement and operational efficiency. My focus is on helping utilities reduce costs, boost satisfaction, and deliver more secure, data-rich communications that meet the evolving demands of the power sector.