BioCharles Crews is the president and principal consultant of FPH Consulting Services and actively leads the firm's consulting engagements across a broad spectrum of operations management issues. He is highly regarded as a thoughtful and engaging leader with a demonstrated track record of achieving results and a passion for building inclusive team cultures and partnerships.
Prior to consulting, Charles was vice president and operating officer for one of the nation’s largest investor-owned utilities where he led the strategy, operations, maintenance, and construction for the natural gas division. As a member of the senior leadership team, Charles worked to ensure the safe, reliable, and affordable service to the company’s 1.8 million natural gas customers. Under his leadership the organization achieved best-ever performances in employee safety, emergency response, customer satisfaction, and employee engagement.
Charles holds a Bachelor of Science degree in Industrial and Systems Engineering from Ohio University and a Master of Business Administration from Capital University where he graduated with top honors. He has attended executive leadership courses at Carnegie Mellon University, Rice University, Gap International, and the American Gas Association. CompanyFPH Consulting Services, LLCJob titlePresident | Principal Consultant
