Trakya Electricity Distribution Inc. (TREDAŞ) is one of Turkey’s 21 licensed private electricity distribution companies, serving 1.3 million subscribers across Edirne, Tekirdağ, and Kırklareli in the Thrace region. Responsible for managing and maintaining the power grid, TREDAŞ prioritizes service reliability, smart grid solutions, and digital transformation to enhance efficiency. The company operates under Turkey’s Energy Market Regulatory Authority (EMRA) and actively invests in modernization, sustainability, and operational improvements to reduce power losses and optimize field operations.
CHALLENGE
As TREDAŞ’s operations continued to expand and expectations around operational efficiency and service quality evolved, the existing systems began to fall short—unable to effectively meet emerging needs and resulting in increased operational costs. Traditional tools like paper forms and disconnected digital tables, while once sufficient, were no longer capable of supporting the growing demands of modern utility management. These methods lacked real-time data integration, frequently causing delays in updates and occasional inconsistencies in spatial data. Moreover, maintaining multiple separate systems added complexity and led to higher operational expenses. To support future growth and ensure high service standards, TREDAŞ required a more integrated and scalable solution.
“Before implementing ArcGIS Utility Network, our existing systems were able to meet basic operational needs. However, as our infrastructure grew and operational demands increased, we began to see the limitations of these tools in addressing evolving requirements efficiently. In some cases, managing operations within the old setup resulted in higher costs. The absence of real-time data access also caused delays in updates and made coordination in the field more difficult. With the new system’s seamless integration and real-time updates, we are now able to operate more efficiently and with greater confidence.”- Emin SAKA GIS Manager, TREDAŞ.
SOLUTION
To overcome these challenges, TREDAŞ integrated Esri’s ArcGIS Utility Network with Safe Software’s FME technology and existing platforms like SAP IS-U and SAP-PM, creating a seamless and efficient data management system. This integration provided real-time data access, enabling field workers to update network information instantly, even in remote areas with limited connectivity. The seamless integration with SAP ensured that field changes were accurately reflected in the network management system, eliminating inconsistencies and delays. Additionally, the web-based infrastructure and offline capabilities streamlined workflows, reducing manual effort and improving operational efficiency.
Dashboard illustrates work progress leveraging ArcGIS.
The decision to adopt Esri’s GIS solutions was driven by its robust infrastructure and the ready-to-use ArcGIS Utility Network, which offered advanced spatial data management capabilities. By implementing ArcGIS Utility Network, ArcGIS Field Maps, and ArcGIS Dashboards, TREDAŞ transformed its field operations, enabling real-time analysis, improved data accuracy, and independent process design. This shift not only enhanced workflow efficiency but also empowered the organization to proactively manage its electricity distribution network with greater precision and agility.
RESULTS
TREDAŞ’s GIS implementation now plays a central role in enhancing operational efficiency and enabling data-driven decision-making. By utilizing ArcGIS Utility Network as the core platform, GIS seamlessly integrates with SAP IS-U, SAP-PM, and CRM, ensuring streamlined workflows and uninterrupted business processes.
ArcGIS Field Maps uses imagery to enhance visualization.
Management has also recognized the transformation, noting significant improvements in operational performance and a faster, more accurate decision-making process. The seamless integration with existing systems has further strengthened network management and field operations, positioning TREDAŞ for continued success in modernizing electricity distribution.
PARTNER
During implementation, TREDAŞ’s team led the data migration and network data modeling, collaborating closely with Esri Türkiye to ensure smooth integration. Employees quickly adapted to the new system, appreciating its ease of use and immediate impact on field efficiency.
BENEFITS
The implementation of ArcGIS Utility Network at TREDAŞ has delivered immediate and long-term benefits, significantly enhancing operational efficiency, data accuracy, and business performance. Additionally, the ability to develop applications independently has empowered TREDAŞ to continuously innovate and optimize its operations.
ArcGIS Dashboards used for tracking progress.
Over time, the solution has introduced new capabilities, streamlined workflows, and enhanced service quality, leading to a 95% reduction in annual product development costs. Field operations have become more efficient with real-time data access and dynamic updates, ensuring that network data remains accurate and up to date. This has directly contributed to higher customer satisfaction, as improved data management leads to faster response times and better service reliability.
“The implementation of ArcGIS Utility Network has been a game-changer for TREDAŞ. By integrating GIS data with our existing systems, we have significantly improved operational efficiency, reduced costs, and enhanced service reliability.”— Necati ERGİN, General Manager at TREDAŞ
NEXT STEPS
With the successful implementation of ArcGIS Utility Network, TREDAŞ is now looking ahead to further enhance and expand its GIS capabilities. The next phase of development will focus on new applications and deeper system integrations, ensuring even greater efficiency, automation, and precision in managing the electricity distribution network.
One of the key areas of exploration is 3D GIS technology, which will allow TREDAŞ to visualize and analyze network infrastructure in greater detail, improving planning, maintenance, and decision-making. Additionally, expanding mobile GIS capabilities will further empower field teams, providing them with advanced tools for remote diagnostics, predictive maintenance, and real-time collaboration.
As TREDAŞ continues its digital transformation, the company remains committed to staying ahead of industry trends, leveraging cutting-edge GIS technology to build a more resilient, efficient, and future-ready electricity distribution network.
