The famous thought leader Simon Sinek once quipped, “more information is always better than less.” He added, “When people know the reason things are happening, even if it’s bad news, they can adjust their expectations and react accordingly. Keeping people in the dark only serves to stir negative emotions.” His concept is even more true when running a complex energy company like KenGen, the power generation company of Kenya.
See the full case study at the link below: