I wanted to reshare this insightful article contributed by one of our community members in the Energy Efficiency group. Many customer care departments play a crucial role in communicating the availability of programs to their utility customers. I found this article particularly valuable because it sheds light on the Inflation Reduction Act (IRA)—a topic that hasn’t received much attention lately. As the author, Rose Morrison, points out, “...many consumers and energy professionals have wondered how effective its implementation has been. Updates and reporting on project timelines and financial assistance distribution have been minimally publicized.”