Author Adam Grant recently posted, “Many ‘best practices’ were created for a world that no longer exists.” He’s got a point -- the world changed. As a result, utilities must update their habits. How else can they remain relevant to their workforce and customers?
The term ‘best practice’ is usually misused and tossed about with no justification at all. For example, my former coworker Carl habitually branded his favorite points as ‘best practice’ -- and most people bought it. You’d be hard-pressed to find a better term for a game of buzzword bingo!