Utility operations are becoming harder every year. Customer expectations are rising, systems are aging, and teams are dealing with more defects, escalations, and unplanned work than ever before. Most utility teams work incredibly hard, but many still end up reacting to issues only after they’ve already caused impact.
Over the past year, I’ve been exploring how predictive dashboards could help utilities shift from reactive firefighting to proactive planning. Even simple prototype models showed how early‑warning signals can help teams spot risks sooner, reduce surprises, and make better decisions.