Electric utilities: the turnaround
The tradition in Brazil is for utilities is being reactive, focused on themselves and thus disinterested in customers.
The underlying message has always been: customers have no alternative.
What would be a good reason to provide good service?
I see a new world of opportunities for utilities.
Focusing on customers. I mean providing excellent services.
Don't just declaring beautiful phrases on ther websites.
Anyone wishing to jexplore this line, please get in touch. Let's identify value-added services. The utilities and customers can go for a big win!