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Practical Uses of AI-ML in Utilities Billing and Customer Service Operations

Machine Learning and Artificial Intelligence are becoming synonymous with quality customer service and billing.   The energy sector is no exception.  Most utility companies already possess the first AI and ML deployment component: data.  AI offers tailored solutions for best case uses.  One report revealed participants believe AL and ML will be predominant technologies in utility services by 2025.  How would you answer?  Will AI and ML sweep the power sector and at what speed?