NEWS: Thousands of Indiana residents have gone nearly two weeks without power.

Left in the dark: Northern Indiana Public Service Co. customers are waiting on repairs after an intense Aug. 11 storm felled trees and power lines. As of Sunday evening, over 16K customers still lacked electricity. Some cities, like Gary and Porter, won’t get their power back until Tuesday, according to NIPSCO.

The criticism: Indiana Gov. Mike Braun called the prolonged outages “unacceptable” and urged quick restoration of power. NIPSCO’s response? “These aren’t simple repairs. These are systems that are being rebuilt,” said Melody Birmingham, executive VP of NIPSCO’s parent company NiSource, in a press conference. Meanwhile, a recently filed class-action lawsuit alleges that NIPSCO failed to maintain vegetation around power lines.

Progress so far: As of Sunday, NIPSCO had restored power to more than 350K customers. In the meantime, some schools remain shuttered, and many residents are relying on generators.