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Customer Engagement & Experience
Kinsey Grant Baker
Kinsey Grant Baker
Energy Central Team
 · Posted in Customer Engagement & Experience

NEWS: NorthWestern Energy makes a rate hike without telling PSC or customers

NorthWestern Energy increased electricity prices by 17% without telling 400,000 ratepayers. (KXLF)

  • The company utilized a little-known Montana state law to enact the hike without telling the state’s Public Services Commission (PSC), citing infrastructure costs.

  • But it might not hold up: The PSC plans to hold a hearing in June to address the rate hike. If found “unreasonable,” customers will receive refunds for overcharges with interest.