What lessons learned have you and your utility experienced using ChatGPT? Many companies are integrating ChatGPT into their products and services. Utilities provide services to a broad and diverse customer base, making them ideal for fleshing out this new technology. Because chatbots still have limited functionality the human element is still required. However, chatbots are supporting billing inquiries, outages, relocation procedures and scheduling service visits. Moving forward, collaboration between humans and AI will be needed to avoid customer frustration and to maintain effective customer service.
