How can utilities maintain customer satisfaction during mergers? Avangrid’s Rochester Gas & Electric utility in New York was ranked No. 1 in 2020 for customer satisfaction by J.D. Power. However, a proposed merger has opponents pointing to Avangrid’s Central Maine Power (CMP) and the problems it had after installing a new customer service system in 2016. As a result, CMP ranked lowest in customer satisfaction by J.D. Power in recent years.
