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Ecotricity transforms customer service to leapfrog large utility competitors

Published By IBM Corporation

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Ecotricity transforms customer service to leapfrog large utility competitors

Published By IBM Corporation

Published December 2008
4 Page(s)

Ecotricity is a green energy company with a mission.The company invests a pound building new sources of green energy for every pound its customers spend on its electricity. Doubling customer numbers year-on-year put pressure on customer service and billing and jeopardized Ecotricity’s growth objective of a million customers. IBM consultants were brought in to collaborate on process restructuring and implement the first UK deployment of SAP’s Industry Specific Solution for Utilities (SAP IS-U).