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Managing Customer Alerts and Preferences for Success

Webcast - Wednesday May 27, 2015 - 12:00 PM Eastern - Virtual Event

It's widely accepted that proactive customer communications are key to increasing customer satisfaction and improving engagement, but ensuring alerts are accurate, timely, and in your customer's channel of choice requires a robust management system and cross-team coordination. more...

From worst to first: DTE Energy's customer satisfaction journey

Webcast - Thursday May 28, 2015 - 12:00 PM Eastern - Virtual Event

Customer satisfaction is the key to a utility's success. Achieving such satisfaction requires commitment and focus across every level of an organization. With company-wide processes and buy-in, and strong support from its customer care partner, handling thousands of outbound calls and delivering activity reports daily, the DTE Cares Program took its JD Power scores from worst to first. more...

Utility of the Future Leadership Forum

Conference - Monday Jun 1, 2015 - Wednesday Jun 3, 2015 - Washington D.C., District of Columbia - United States

 more...

Managing Complexity in the Integration of Demand Response and Energy Efficiency

Webcast - Wednesday Jun 3, 2015 - 12:00 PM Eastern - Virtual Event

Integrating demand response (DR) and energy efficiency (EE) programs delivers significant benefits to both utilities and their customers. However, this approach also brings new considerations that must be managed effectively. more...

Using Criticality and Value to Reach Optimal Decisions in a Constrained World

Webcast - Friday Jun 5, 2015 - 12:00 PM Eastern - Virtual Event

Asset intensive organizations need rational criteria to decide which assets or asset systems are most critical and should therefore be looked after first and foremost. Similarly, making the best decisions across your entire organization on how to spend your scarce resources to deliver the highest value is an elusive goal for most organizations. more...

Africa Energy Forum (AEF)

Conference - Monday Jun 8, 2015 - Thursday Jun 11, 2015 - Dubai UAE

The Africa Energy Forum (AEF) is the only international Forum focussed on power generation for Africa with attendance restricted to stakeholders (investors, consultants, developers, ministries, utilities, regulators etc.) from the power sector. AEF comes to the UAE for the first time to capture the massive potential of Middle Eastern investment, and to learn from a region that has successfully built its gas based economy into a booming global empire. more...

The Smart Grid Customer Education Symposium

Conference - Thursday Jun 11, 2015 - Chicago, Illinois - United States

The Smart Grid Customer Education Symposium is the longest running, most influential gathering of utility industry professionals that meet annually to discuss best practices in smart grid customer education. Whether you are a utility looking to roll out advanced metering infrastructure (AMI) or are considering dynamic pricing or time-of-use programs, this event is for you. Both marketing and technology professionals will gain from the experience of listening to industry best practices and candid stories around smart grid deployment. more...

Diving deeper into the details of nuclear power security

Webcast - Wednesday Jun 17, 2015 - 12:00 PM Eastern - Virtual Event

Every utility doing business in our increasingly digital and interconnected world is faced with security issues, and intrusions are predicted to rise over the next few years--whether from rogue nations or homegrown threats, whether actual physical attacks on infrastructure or cyber attacks on control systems. While a sensitive subject, security issues, concerns and plans of counterattack must be shared within the power industry in order to gain a foothold, in order to start building an active line of industry defense. more...

 
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3rd Annual Katherine Regional Mining & Exploration Forum

Conference - Tuesday May 26, 2015 - Wednesday May 27, 2015 - LOT 3238 Stuart Highway, Katherine East, NT - Australia

A National Town Meeting on Demand Response and Smart Grid

Conference - Tuesday May 26, 2015 - Thursday May 28, 2015 - Washington, DC

Infocast's MISO Market Summit 2015

Conference - Wednesday May 27, 2015 - Friday May 29, 2015 - Indianapolis, IN - USA

Platts 10th Annual Northeast Power & Gas Markets Conference

Conference - Thursday May 28, 2015 - Friday May 29, 2015 - New York, NY - USa

Utility Generators: Theory, Controls, Operation, Maintenance & Testing

Course - Monday Jun 1, 2015 - Friday Jun 5, 2015 - 12:00 AM Eastern - San Francisco, CA - USA

Leadership Conference for Women in Energy

Conference - Tuesday Jun 2, 2015 - Wednesday Jun 3, 2015 - Indianapolis, IN - USA

Leadership Conference for Women in Energy

Conference - Tuesday Jun 2, 2015 - Wednesday Jun 3, 2015 - Indianapolis United States

Next steps for infrastructure and planning in Scotland

Conference - Wednesday Jun 3, 2015 - Edinburgh, Berkshire - Scotland

The Cost-Saving Energy Efficiencies Conference

Conference - Thursday Jun 4, 2015 - London United Kingdom

3rd Annual European Forum on Electricity Pricing

Conference - Monday Jun 8, 2015 - Tuesday Jun 9, 2015 - Berlin

5th Annual American Mining Summit

Conference - Monday Jun 8, 2015 - Tuesday Jun 9, 2015 - Broomfield

Introduction to Materials Used in Electrical Equipment

Course - Monday Jun 8, 2015 - 1:00 PM Eastern - Milwaukee, Wisconsin - United States

Power Electronics for Photovoltaics

Course - Monday Jun 8, 2015 - Tuesday Jun 9, 2015 - 12:00 AM Eastern - Aschheim-Dornach, Bavaria - Germany

4th Symposium Small PV-Applications

Conference - Tuesday Jun 9, 2015 - Wednesday Jun 10, 2015 - Munich, Bavaria - Germany

Asian Utility Week 2015

Conference - Tuesday Jun 9, 2015 - Wednesday Jun 10, 2015 - Bangkok Thailand

Doing Solar Business in the UK Conference

Conference - Tuesday Jun 9, 2015 - Munich, Munich - Germany

Electrical Substation Equipment Aging

Course - Tuesday Jun 9, 2015 - Thursday Jun 11, 2015 - 8:00 AM Eastern - Milwaukee, Wisconsin - United States

Generators: Normal/Abnormal Operation

Course - Tuesday Jun 9, 2015 - Thursday Jun 11, 2015 - 12:00 AM Eastern - Los Angeles, CA - USA

Infocast's Small-Midscale LNG Investment & Development Summit

Conference - Tuesday Jun 9, 2015 - Thursday Jun 11, 2015 - Houston, TX - USA

Plant Retirement: Learning from Experience

Conference - Tuesday Jun 9, 2015 - Wednesday Jun 10, 2015 - Chesapeake, VA - USA

Quality of PV Power Systems - from Project Development to Operation

Conference - Tuesday Jun 9, 2015 - Aschheim-Dornach

Three Days: Energy Statistical Analysis Seminar and Workshop

Course - Tuesday Jun 9, 2015 - Thursday Jun 11, 2015 - 12:00 AM Eastern - Houston, Texas - United States

Today's U.S. Electric Power Industry, Renewable Energy, ISO Markets, & Electric Power Transactions

Course - Tuesday Jun 9, 2015 - Wednesday Jun 10, 2015 - 12:00 AM Eastern - Houston, Texas

Intersolar Europe 2015 - Exhibition & Conference

Trade Show - Wednesday Jun 10, 2015 - Friday Jun 12, 2015 - Munich, Bayern - Germany

Energy/Electricity Hedging, Trading, Futures, Options & Derivatives

Course - Thursday Jun 11, 2015 - Friday Jun 12, 2015 - 12:00 AM Eastern - Houston, Texas - United States
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