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Customers rank OGandE below average
Feb 04 - Tulsa World, Okla. - Business customers ranked Oklahoma Gas & Electric Co. More...
Duquesne Light marks up
Feb 4 - McClatchy-Tribune Regional News - The Pittsburgh Tribune-Review - Duquesne Light Co. had a 69-point surge in the latest J.D. Power and Associates customer satisfaction rankings of electric utilities. More...
MLGW service improves to second worst
Feb 4 - McClatchy-Tribune Regional News - Jody Callahan The Commercial Appeal, Memphis, Tenn. - Memphis Light, Gas and Water Division finished next to last in a 2010 survey ranking satisfaction from business consumers, one step up from last year's ranking. More...
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SMUD gets top ranking in customer survey
Feb 4 - McClatchy-Tribune Regional News - Mark Glover The Sacramento Bee, Calif. - The Sacramento Municipal Utility District ranked highest among midsize electric utilities in the western region in J.D. More...
Power Industry Speaks Out On Impending Energy Legislation
Energy Central - Congress is set to possibly adopt the most sweeping environmental and energy law in generations to address issues such as energy efficiency, renewables development and carbon emissions. more...
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ENERGY BLOGS

THE SMART GRID & GREEN JOBS NOW.ORG & SYNCHRO PHASOR

Blogger Photo By Ron Vogt - THE SMART GRID & GREEN JOBS NOW.ORG & SYNCHRO PHASOR HOW WE PLAN TO HELP After my Intelligent Utility Webcast more...

Some answers will emerge, probably soon: New Year’s predictions

Blogger Photo By Warren Causey - If you happened to have read my column in the Intelligent Utility Daily last week (actually, I just realized it more...

How To make things look complicated

By Alok Misra - [External Link] The article comng out of Software companies are atrocious at best and devoid of practices in Power sector. They more...

News Flash: Energy Efficiency's the New Sexy

Blogger Photo By Kate Rowland - President Obama made a visit to Home Depot in Alexandria, Virginia, yesterday to talk about weatherization. "I know the idea more...

Strategy & Roadmap for Business & IT Transformation

Blogger Photo By Tony Giroti - OK... so let's first describe what is Strategy and Roadmap before we discuss building one for Smart Grid or any more...
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Articles

Realizing the Vision of a Smart Electrical Grid -- Installing the Technology is Only Half the Battle.

By Charles Dickerson
These are exciting times. The electric industry is undergoing tremendous change. Smart Grid initiatives are being developed and many are proceeding across the country, with engineers, technologist, accountants and others designing and implementing systems, technologies more...
Filed Under Billing & Customer Care

Call Center Strategies 2009

By Christine Kozlosky
Assembling the right mix of resources to ensure high-quality, cost-effective customer care is a constantly evolving challenge. Selecting, training, managing, and motivating a large pool of employees requires creativity, enthusiasm, and perseverance. more...
Filed Under Billing & Customer Care

When the heat is on, LIHEAP can help consumers save money on their winter heating bills

By James Lovegrove
Thanksgiving is upon us. Children are preparing for Christmas. And the football season is in full swing. Winter is coming. But for those of us who work in utility customer care and community relations, this more...
Filed Under Billing & Customer Care

Social Networking as a Marketing Tool

By Steve Schugart
Social networking is no longer the next big craze, it's now as much a part of the web experience as search engines. Today's networking strategies allow you to reach out to a much broader potential more...
Filed Under Billing & Customer Care

Five Fast Ways to Reduce Utility Write-offs

By Ted Nolte
As the media pundits point to glimmers of hope of an economic turnaround this year, the reality remains that more people are unemployed or underemployed now than in the previous 20 years. High unemployment, restrained more...
Filed Under Billing & Customer Care
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