Latest News & Announcements

Colorado Utility Improves Customer Service with Qwest Call Center Technology
COLORADO SPRINGS, Colo., Nov 19, 2009 -- BUSINESS WIRE - Colorado Springs Utilities recently adopted a hosted call center solution from Qwest (NYSE: Q) that allows the organization to improve how it delivers key services, including meter-reading appointments, account review and service call status. More...
Allegheny Power Launches Aclara Energy Analysis Software to Its Maryland Customers
Aclara Software - Aclara, a leader in Intelligent Infrastructure™ solutions for utilities, announces that Allegheny Power has deployed Aclara Energy Analysis software, one of the industry-leading ENERGYprism® customer-care solutions, to help customers in Maryland understand how they use power and identify ways they can save energy and money. more...
Enspiria Solutions Expands Smart Grid Project and Program Management
Enspiria Solutions Inc. - Enspiria® Solutions, a leading provider of consulting and systems integration to the utility and government sectors announced today that the company continues to expand Smart Grid Program and Project Management capabilities with the addition of Scott Stein, PMP. more...
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Lawson Software Partners with Advanced Utilities Systems
Lawson - Lawson Software (Nasdaq: LWSN) today announced a new partnership with Advanced Utilities Systems (Advanced). more...
RWE relies on EnergyICT for its B2B energy supply activities in Belgium
EnergyICT Inc. - RWE decided to start B2B energy supply activities in Belgium in mid 2009, through its sister company RWE Energy Belgium. more...
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ENERGY BLOGS

Intelligence for the Utility as Well as the Grid

Blogger Photo By Bart Thielbar - What comes first – the smart meter or the ability to capture and effectively utilize the information available from the more...

Gems from Silicon Valley and GreenBeat 2009

Blogger Photo By Kate Rowland - Today’s GreenBeat 2009 conference in San Mateo, California, brought together venture capitalists, analysts, electric utility executives and smart grid solutions more...

Where the utility hits the road: mobile workforce optimization

Blogger Photo By Kate Rowland - Back in September, I had the opportunity to meet with Thomas Ligocki, the president and CEO of Clevest Solutions Inc. more...

Has Smart Metering hit the first speed bump in US?

Blogger Photo By Warren Causey - The headline above actually was written by Vijayasekar Rajsekar, senior project engineer at AREVA T&D, Redmond, WA, on Linkedin, another more...

Caves can be decorated nicely, but there probably aren’t enough to go around

Blogger Photo By Warren Causey - There is a fascinating press release out of California (where else) that is headlined: “Arresting new think tank study concludes: more...
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Articles

Social Networking as a Marketing Tool

By Steve Schugart
Social networking is no longer the next big craze, it's now as much a part of the web experience as search engines. Today's networking strategies allow you to reach out to a much broader potential more...
Filed Under Customer Care

Five Fast Ways to Reduce Utility Write-offs

By Ted Nolte
As the media pundits point to glimmers of hope of an economic turnaround this year, the reality remains that more people are unemployed or underemployed now than in the previous 20 years. High unemployment, restrained more...
Filed Under Customer Care

Improving Customer Contact Quality

By Christine Kozlosky
Call quality monitoring is one of the most effective methods for improving the level of service you provide to your customers. Call quality monitoring refers to the process of listening to or observing an agent’s more...
Filed Under Customer Care

Becoming More Interactive With Your Customers

By Scott Braynard
In today's challenging economy, the business of utility providers is about more than energy supply and competitive pricing. Increasingly, we find that the utility companies who are rising to the top are those who provide more...
Filed Under Customer Care

September 1, 2009: What's Your Game Plan?

By Mark Friedman
In 2008, the Federal Trade Commission (FTC) adopted an amended Telemarketer Sales Rule (TSR) citing consumer protection against unwanted marketing communications. As of December 1, 2008, prerecorded sales calls must provide an easy opt-out feature. more...
Filed Under Customer Care
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