Latest News & Announcements

Southwest Gas Deploys IP-based Communications Software Suite from Interactive Intelligence
INDIANAPOLIS & LAS VEGAS, Mar 08, 2010 -- BUSINESS WIRE - Southwest Gas (NYSE: SWX), in partnership with Altivon (www.altivon.com), has deployed an all-in-one IP-based communications software suite from Interactive Intelligence (Nasdaq: ININ). More...
Oncor officials tell Dallas City Council that they're working on communication issues
Mar 4 - McClatchy-Tribune Regional News - Steve Thompson and Rudolph Bush The Dallas Morning News - Officials with Oncor told Dallas City Council members Wednesday that although they restored power relatively quickly after last month's record snowstorm, they faltered in keeping customers updated in the meantime. More...
KEMA completes study of smart energy market
KEMA - KEMA (www.kema.com) completed its analysis of the smart energy market in Texas. more...
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SAP and Sybase Deliver First Set of Applications to Millions of Mobile Workers Worldwide
Sybase - SAP AG (NYSE: SAP) and Sybase Inc. (NYSE: SY) today announced two new solutions for mobile workers to carry out key business and customer relationship management (CRM) processes via iPhone and Windows Mobile. more...
Terasen Gas receives approval to establish in-house customer care services
Terasen Energy Services - Terasen Gas has received approval from the British Columbia Utilities Commission (BCUC) to move to an in-house customer care operating model effective January 2012. more...
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ENERGY BLOGS

THE SMART GRID & GREEN JOBS NOW.ORG & SYNCHRO PHASOR

Blogger Photo By Ron Vogt - THE SMART GRID & GREEN JOBS NOW.ORG & SYNCHRO PHASOR HOW WE PLAN TO HELP After my Intelligent Utility Webcast more...

Some answers will emerge, probably soon: New Year’s predictions

Blogger Photo By Warren Causey - If you happened to have read my column in the Intelligent Utility Daily last week (actually, I just realized it more...

How To make things look complicated

By Alok Misra - [External Link] The article comng out of Software companies are atrocious at best and devoid of practices in Power sector. They more...

News Flash: Energy Efficiency's the New Sexy

Blogger Photo By Kate Rowland - President Obama made a visit to Home Depot in Alexandria, Virginia, yesterday to talk about weatherization. "I know the idea more...

Strategy & Roadmap for Business & IT Transformation

Blogger Photo By Tony Giroti - OK... so let's first describe what is Strategy and Roadmap before we discuss building one for Smart Grid or any more...
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Articles

Meeting the Energy Needs of Large Business Customers: Results from a large market research study

By Chad Garrett
Large businesses are sophisticated energy consumers and they expect a correspondingly high level of service from their energy providers. Utility account representatives know that providing reliable energy and an accurate bill -- the basics -- more...
Filed Under Billing & Customer Care

Improve Business Customer Satisfaction with Strategic Planning

By Sarah Weldon
Creating strategic account plans is considered an account management best practice for businesses in any industry. Yet results from the 2009 E Source Account Management Assessment-a recently conducted online survey of utility account management departments more...
Filed Under Billing & Customer Care

Realizing the Vision of a Smart Electrical Grid -- Installing the Technology is Only Half the Battle.

By Charles Dickerson
These are exciting times. The electric industry is undergoing tremendous change. Smart Grid initiatives are being developed and many are proceeding across the country, with engineers, technologist, accountants and others designing and implementing systems, technologies more...
Filed Under Billing & Customer Care

Call Center Strategies 2009

By Christine Kozlosky
Assembling the right mix of resources to ensure high-quality, cost-effective customer care is a constantly evolving challenge. Selecting, training, managing, and motivating a large pool of employees requires creativity, enthusiasm, and perseverance. more...
Filed Under Billing & Customer Care

When the heat is on, LIHEAP can help consumers save money on their winter heating bills

By James Lovegrove
Thanksgiving is upon us. Children are preparing for Christmas. And the football season is in full swing. Winter is coming. But for those of us who work in utility customer care and community relations, this more...
Filed Under Billing & Customer Care
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