Latest News & Announcements

CL&P issues $140 credit for power outages
Feb 02 - Connecticut Post - Approximately 192,000 Connecticut Light & Power customers who lost power for days during the Oct. More...
Satisfaction is on the rise, while customer experience initiatives reveal increased value, Chartwell reports
Chartwell Inc. - Despite economic challenges and a number of notable smart meter controversies in recent years, the majority of customers are happy with their utilities, Chartwell's recent report, Customer Satisfaction 2012, reveals. more...
iFactor Consulting helps We Energies customers report streetlight outages
iFactor Consulting, Inc. - We Energies has introduced a new online tool for streetlight outage reporting and status updates. more...
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Oracle Utilities Meter-to-Cash Applications Running on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud Demonstrate Unprecedented Throughput for 10 Million Interval Meters
Oracle - Oracle announced the unprecedented ability to process more than one billion records and generate 500,000 customer bills within an eight-hour nightly window using Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway - integrated using Oracle Application Integration Architecture and running on Oracle Exadata Database Machine X2-2 and Oracle Exalogic Elastic Cloud X2-2. more...
Oracle Announces Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics
Oracle - Oracle announced the availability of Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics, which help utilities to improve field service efficiency, customer service and system reliability. more...
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ENERGY BLOGS

Social Media and Utilities: A Love Affair in the making?

By Chris Lewis -   To think of Social Media is to think of the fast moving and instantaneous nature of Facebook, Twitter, YouTube and more...

How to Insulate Windows for Energy Efficiency and Peace of Mind

Blogger Photo By Don Ames -   How to Insulate Windows for Energy Efficiency and Peace of Mind by Don Ames, www.detectenergy.com, join my free Energy more...

What is Air Sealing and How can it Save Energy?

Blogger Photo By Don Ames -   What is Air Sealing and How can it Save Energy? by Don Ames, www.detectenergy.com Air sealing is important because air more...

Noveda Technologies Honored by Cleantech Group for Reach and Innovation in Energy Monitoring

By Mostafa Razzak -   Noveda Technologies (“Noveda”), the leader in web-based, real-time energy and water monitoring, announced today that it has been selected more...

Heat transfer: How Heat Gets Out of Your Home and Costs You Money.

Blogger Photo By Don Ames -   Heat transfer:  How Heat Gets Out of Your Home and Costs You Money. by Don Ames, [External Link] Heat flows out more...
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3rd Annual Utility Customer Experience Management Conference

 Wednesday Feb 8, 2012 - Friday Feb 10, 2012 - San Antonio, TX - United States

The 3rd Annual Utility Customer Experience Management Conference will be a three day, industry focused event, specific to those within Customer Service, Customer Relations, Customer Communications and Credit and Collections. more...
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Articles

Better Together: Unifying Gas, Water and Electricity Management Systems

By Matthew Burkmier
When gas, water and electricity usage can be monitored, measured and managed collectively in one cohesive framework, utilities can improve conservation, help their customers save money, reduce administrative costs and better prepare for increased demand more...
Filed Under Billing & Customer Care

Understanding Multi-Channel Customer Contact Workflow

By Anirudh Mohanty
Are you unable to manage overall workload, resourcing and capacity across the organization?

Is it difficult amending processes in current system in line with changing business requirements?

Can the increasing cost of operations for various more...
Filed Under Billing & Customer Care

Transforming the Customer Relationship: What Electric Utilities Must Do To Survive the 21st Century

By Michael Gianunzio
Investor owned and consumer owned electric utilities need to address a new challenge in the next decade or they may become mediocre, obsolete, servant infrastructure to businesses who will take their customers away from them. more...
Filed Under Billing & Customer Care

New Media Channels Offer Many Paths to Improved Customer Communications -- Part 2 of 2

By Doug Cox
Developing positive relationships with consumers is becoming increasingly important as both energy providers and their customers confront the uncertainties of today's world. more...
Filed Under Billing & Customer Care

Developing a Partner Relationship with Customers -- Part 1 of 2

By Doug Cox
More than any time that most of us can remember, the nation and the world face uncertainties that may have significant impact on energy cost and usage in the United States. Extreme weather in North more...
Filed Under Billing & Customer Care
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