Latest News & Announcements

More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success
Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...
FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications
iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...
Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps
iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...
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Utility contact centers making strides in improving metrics, new Chartwell report details
Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...
Energy audits are commonplace in the industry, but design and promotion can be key to participation
Chartwell Inc. - While the vast majority of utilities offer some form of energy audit, customer participation rates across North America remain relatively unchanged in recent years, according to Chartwell industry data featured in its new report, Energy Audits and Upgrades 2012. more...
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ENERGY BLOGS

The Truth About The TXU Free Nights Plan

Blogger Photo By Holbert Janson - TXU's latest electricity rate plan (marketing gimmick) is designed to grab consumer’s attention. But for most people, it’s not likely more...

Customer and Utility Perspectives Part 3: Energy Efficiency Program Sign-Ups

Blogger Photo By Sam Zastrow -   Are your energy efficiency programs meeting goals and expectations? In the design, implementation and management of energy efficiency programs more...

Energy Rebates Can Save Big Bread

Blogger Photo By Mike Smith - by Mike Smith, Energy Central and Huffington Post blog columnist   Washington, DC -- OK, when was the last time more...

Break Through in IT and Control Systems can lead to Plug and Play Smart Grid Systems

By Alok Misra - Recent Advances in ITand Control Systems can very early lead to Plug and Play Smart Grid systems. However the lacking more...

Customer and Utility Perspectives Part 2: Customer Survey Strategy

Blogger Photo By Sam Zastrow -   Are your energy efficiency programs meeting goals and expectations? In the design, implementation and management of energy efficiency programs more...
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Demystifying Utility Analytics -- What it's all about, where it's going, and how to get started.

 Monday May 21, 2012 - 11:00 AM Eastern - Virtual Event

This webinar offers pragmatic advice for utilities that are considering data analytics investments; it shares insights from a utility that has been on the leading edge of the data analytics movement in power generation; and it discusses the opportunity to more...

Customer Analytics Issues, Trends, & Drivers

Wednesday May 30, 2012 - 12:00 PM Eastern - Virtual Event

Learn how utilities are realizing the full potential from new customer data in this free Executive Insights webcast, which will include lessons from utilities in the field, as well as an overview of results from the Utility Analytics Institute's Annual more...

Consumer Engagement & the Role of Mobile Apps

 Thursday Jun 7, 2012 - 11:00 PM Eastern - Virtual Event

The new consumer is a mobile consumer: always "on", 24/7. They prefer texting over e-mail, and e-mail over a phone call or face-to-face communication. more...

Smart Grid Analytics: All That Remains to be Ready is You

 Tuesday Jun 12, 2012 - 1:00 PM Eastern - Virtual Event

Join us for a live smart grid analytics discussing real life case studies for how analytics can change the speed of business today, allowing users to unleash their creativity and focus on what matters: data-driven insights that benefit the business. more...
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energyPulse

Articles

Smart Grid - Only Innovation and Competition Will Bring Consumer Engagement

By Joao Gomes
The only way to bring innovation, new ideas and intelligence for the Energy Sector is to accelerate competition. No other initiative will be successful, if we do not take the competition and the option of more...
Filed Under Billing & Customer Care

Better Together: Unifying Gas, Water and Electricity Management Systems

By Matthew Burkmier
When gas, water and electricity usage can be monitored, measured and managed collectively in one cohesive framework, utilities can improve conservation, help their customers save money, reduce administrative costs and better prepare for increased demand more...
Filed Under Billing & Customer Care

Understanding Multi-Channel Customer Contact Workflow

By Anirudh Mohanty
Are you unable to manage overall workload, resourcing and capacity across the organization?

Is it difficult amending processes in current system in line with changing business requirements?

Can the increasing cost of operations for various more...
Filed Under Billing & Customer Care

Transforming the Customer Relationship: What Electric Utilities Must Do To Survive the 21st Century

By Michael Gianunzio
Investor owned and consumer owned electric utilities need to address a new challenge in the next decade or they may become mediocre, obsolete, servant infrastructure to businesses who will take their customers away from them. more...
Filed Under Billing & Customer Care

New Media Channels Offer Many Paths to Improved Customer Communications -- Part 2 of 2

By Doug Cox
Developing positive relationships with consumers is becoming increasingly important as both energy providers and their customers confront the uncertainties of today's world. more...
Filed Under Billing & Customer Care
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