Latest News & Announcements

Nation's Chains Recognize Outstanding Electric Company Customer Service
Nov 02 - PRNewswire-USNewswire - The nation's leading chain and multi-site businesses today named the winners of Edison Electric Institute's (EEI) 2009 National Key Accounts Customer Service Awards program. More...
FPL Wins Unprecedented Sixth Straight National Customer Service Award
Nov 02 - Business Wire - For the sixth year in a row, Florida Power & Light Company (NYSE:FPL) has received the prestigious ServiceOne Award for exceptional customer service. More...
Survey: Challenges in Payment Area Emerge As Smart Grids Take Shape
WAUSAU Financial Systems, Inc. - Impacts of a difficult economy. Increased regulation. Consumers demanding many more payment options. Aging IT resources. Uncertainty about what smart grids will bring. more...
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Milsoft Introduces DisSPatch Mutual Assistance Network to Outage Management Customers
Milsoft Utility Solutions, Inc. - Milsoft is proud to announce the formation of the DisSPatch Mutual Assistance Network (DMAN) for our DisSPatch OMS customers. more...
Consumers Energy's Home Energy Analyzer Employs Software From Aclara to Help Customers Understand Power and Gas Usage
Aclara Software - Aclara, part of the Utility Solutions Group of ESCO Technologies Inc. more...
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ENERGY BLOGS

Lots of work to do on smart grid; it’s expensive and some things haven’t yet been invented.

Blogger Photo By Warren Causey - The “smart grid” or “Intelligent Utility”, which is receiving a tremendous amount of press and promotion from the federal government more...

SMARTENING UP THE DUMB

Blogger Photo By Kate Rowland - If I see the words “dumb grid” used one more time in the popular media, I’m going to scream!   more...

Planning the Work and Working the Plan

Blogger Photo By Bart Thielbar - The journey of a million miles that I blogged about last week is off to a solid start.  At the more...

Dodging a bullet the hard way

Blogger Photo By Warren Causey - It has been a busy week or so, with the DOE releasing ARRA “smart grid” awards on last Tuesday and more...

The First Step on a Journey of a Million Miles

Blogger Photo By Bart Thielbar - With much anticipation and great fanfare, President Obama and the Department of Energy (DOE) announced $3.4 billion of stimulus funding more...
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Articles

Social Networking as a Marketing Tool

By Steve Schugart
Social networking is no longer the next big craze, it's now as much a part of the web experience as search engines. Today's networking strategies allow you to reach out to a much broader potential more...
Filed Under Customer Care

Five Fast Ways to Reduce Utility Write-offs

By Ted Nolte
As the media pundits point to glimmers of hope of an economic turnaround this year, the reality remains that more people are unemployed or underemployed now than in the previous 20 years. High unemployment, restrained more...
Filed Under Customer Care

Improving Customer Contact Quality

By Christine Kozlosky
Call quality monitoring is one of the most effective methods for improving the level of service you provide to your customers. Call quality monitoring refers to the process of listening to or observing an agent’s more...
Filed Under Customer Care

Becoming More Interactive With Your Customers

By Scott Braynard
In today's challenging economy, the business of utility providers is about more than energy supply and competitive pricing. Increasingly, we find that the utility companies who are rising to the top are those who provide more...
Filed Under Customer Care

September 1, 2009: What's Your Game Plan?

By Mark Friedman
In 2008, the Federal Trade Commission (FTC) adopted an amended Telemarketer Sales Rule (TSR) citing consumer protection against unwanted marketing communications. As of December 1, 2008, prerecorded sales calls must provide an easy opt-out feature. more...
Filed Under Customer Care
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