Latest News & Announcements

Utility CIO to Join Sierra Energy Group
Sierra Energy Group - Energy industry veteran and former utility CIO Bart Thielbar has joined Sierra Energy Group (SEG), a division of Energy Central. more...
Syntellect Announces PhoneLink for Siebel CRM
Syntellect - Existing Siebel 7.x CTI Connect customers now have a cost effective, like- for-like solution that offers a simple upgrade path to enhanced CTI with the latest versions of Siebel CRM. more...
EnWin Selects SAP to Power Growth
SAP America, Inc. - SAP Canada Inc., a subsidiary of SAP AG (NYSE:SAP), today announced that EnWin Utilities Ltd., the municipal electricity distributor for the city of Windsor, Ontario, has selected SAP® software to help increase visibility and efficiency across its operations, lower IT costs and build a solid foundation to address future opportunities in advanced metering infrastructure (AMI) and smart grid adoption. more...
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Terasen Gas applies to expand customer care services with new in-house call centres and customer information system
Terasen Energy Services - Terasen Gas Inc. has applied to the British Columbia Utilities Commission (BCUC) to change its customer care delivery model from an outsourced arrangement to an in-house customer care department, including company-owned call centres and billing operations as well as a new customer information system. If approved, the new model would be in place effective January 2012. more...
Ventyx Announces Release of Performance Suite
Ventyx - Ventyx®, the world’s largest private software, data and advisory services provider to the energy and utility industry, today announced the release of Performance Suite, combining the proven business intelligence and reporting solutions developed over the years for the company’s asset, customer and mobile workforce management solutions for the first time into a single, integrated suite. more...
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ENERGY BLOGS

Environmentalism and science

Blogger Photo By Warren Causey - It’s interesting the people you meet on the internet.  I recently have met an environmentalist I actually agree with.  His more...

COMPETE Coalition to Stop a Huge Greek Tragedy in the Making

Blogger Photo By Jose Antonio Vanderhorst-Silverio - Entrenched IOUs reaction to change set up at the outset of restructuring a fatal architecture flaw that will lead to more...

GIS Implementation in Utilities

By Alok Misra - Are Utilities Truly Exploiting their GIS? - In today's competitive global scenario, a successful utility must take maximum advantage of more...

Good analogies are where you find them

Blogger Photo By Warren Causey - I ran across a great one this morning.  John McClure, vice president of governmental affairs and general counsel for the more...

Education

By Thomas J. Setter - Residential Energy Efficiency: This Is How We Do It (Part 2) - The "behavior resource" can be a more cost-effective more...
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Articles

September 1, 2009: What's Your Game Plan?

By Mark Friedman
In 2008, the Federal Trade Commission (FTC) adopted an amended Telemarketer Sales Rule (TSR) citing consumer protection against unwanted marketing communications. As of December 1, 2008, prerecorded sales calls must provide an easy opt-out feature. more...
Filed Under Customer Care

Reaching Out to Customers in Troubled Financial Times

By Alexandra Behringer
Many electric and gas utilities reported record numbers of customer arrearages and disconnections in late 2008 and early 2009. Although the U.S. Congress doubled the Low Income Home Energy Assistance Program (LIHEAP) funds to $5.1 more...
Filed Under Customer Care

Customer Preference Critical for Successful Utility Customer Communications

By James Lovegrove
Consumers have become accustomed to choice in how they interact with their product and service providers. With utility and energy service providers, they want to know how utility service impacts their lifestyle, make necessary decisions more...
Filed Under Customer Care

Energy Workforce Opportunities in the New Economic Climate

By Peter Weigand
It's a mixed message out there. On the one hand the media is claiming the energy sector is the place to be; on the other hand, energy companies are not immune to the current economic more...
Filed Under Customer Care

Generating Accurate News Coverage

By Eric Seidel
If there's one industry that has an inherent interest in getting it right when talking to the news media, it's energy. It's top of mind, it's one of the most basic staples of our existence more...
Filed Under Customer Care
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Calendar

EMACS 2009 - The Customer Experience Conference

Monday, Oct 12, 2009 - Wednesday, Oct 14, 2009 - Atlanta, GA - USA
Find out why your peers have prioritized EMACS 2009 as this year’s can’t-miss event! The robust 3-day program is built on utility-driven presentations in the areas of customer care, customer satisfaction and research, energy efficiency and demand response, marketing and communication and smart grid and the customer. more...
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