Billing & Customer Care

Top Headlines

After decades of postcards, new Ameren bills on the way

Oct 27 - McClatchy-Tribune Regional News - Jacob Barker St. Louis Post-Dispatch - The familiar monthly postcard that arrived in Ameren Missouri customers' mailboxes for decades is going away. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...
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E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

Articles 

By Marie Bahl McKenna
On: October 27, 2014
As you've heard me say previously, a key tenet of the emerging energy-as-a-service model is consumer centricity. I can hear the resounding 'Duh!' from utility employees far and wide. more...
By Shira Weintraub
On: October 24, 2014
Most companies engage in manual data entry in some form. One area manual data entry is prevalent is energy management. Although it is essentially ubiquitous, the process consists of an abundance of glaring inefficiencies. more...
By Katia Lundy
On: October 23, 2014
Retail residential electricity prices across the U.S. rose in the first half of this year, averaging 12.3 per kilowatt hour, a 3.2 percent price hike from the same period last year. This is the largest more...
By Joyce Tam
On: September 15, 2014
The increased integration of machine to machine (M2M) technology is providing the field service industry with excellent opportunities to offer new services and increase revenue, while enhancing the overall quality of the customer experience. more...
By Tom Hulsebosch
On: September 4, 2014
Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. West Monroe Partners recently benchmarked clients to identify best practices used to improve utility more...

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Utilities Executive Forum and Roundtable: November 18-20, 2014

Tuesday Nov 18, 2014 - Thursday Nov 20, 2014 - Ponte Vedra Beach , Florida - USA

Allow us to be your host for a gathering of senior utility executives featuring industry experts from Ferranti Computer Systems, Microsoft and Avanade discussing current challenges and trends in the Utility and Energy industry. We will be providing attendees an more...

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