Billing & Customer Care

Top Headlines

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...
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SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Articles 

By Angela Sun
On: May 4, 2015
For some organizations, the days of manually entering utility bill data are over. These organizations have come to the realization that in this day and age, no successful business organization can truly grow with scale more...
By Jan Moore
On: April 30, 2015
Utilities are in a unique position to provide and market products and services to a highly responsive audience. Offering solutions that meet the individual customer’s needs and preferences is the key to meaningful customer engagement. more...
By Mei Shibata
On: April 21, 2015
Over the past decade, customer engagement has become a buzzword among utilities. Customers want to know their energy use and want to be recommended ways to reduce use, they say. As a marketer and energy more...
By Diana Husmann
On: April 10, 2015
Many Small Business programs are named "Small Business Direct Install" - and direct install is literally where they stop. more...
By Rick Barnett
On: April 8, 2015
Utility programs to engage energy customers about their use of energy have gone from pilot phase to standard practice over the last ten years. Unless the electricity stops flowing, few people think about being an more...

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Managing Customer Alerts and Preferences for Success

Wednesday May 27, 2015 - 12:00 PM Eastern - Virtual Event

It's widely accepted that proactive customer communications are key to increasing customer satisfaction and improving engagement, but ensuring alerts are accurate, timely, and in your customer's channel of choice requires a robust management system and cross-team coordination. more...

From worst to first: DTE Energy's customer satisfaction journey

Thursday May 28, 2015 - 12:00 PM Eastern - Virtual Event

Customer satisfaction is the key to a utility's success. Achieving such satisfaction requires commitment and focus across every level of an organization. With company-wide processes and buy-in, and strong support from its customer care partner, handling thousands of outbound calls more...

The Smart Grid Customer Education Symposium

Thursday Jun 11, 2015 - Chicago, Illinois - United States

The Smart Grid Customer Education Symposium is the longest running, most influential gathering of utility industry professionals that meet annually to discuss best practices in smart grid customer education. Whether you are a utility looking to roll out advanced metering more...

ENERGY BLOGS

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Cold homes support preventing excess winter deaths in Islington

By Kevin Burke - Islington London Borough Council is taking steps to ensure that vulnerable members of the public do not suffer unnecessarily over more...
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A question to digital natives: would you love direct democracy, for example, in electricity?

By Jose Antonio Vanderhorst-Silverio - As a complement to the post The end of soaring inequality can start with "demand-side economics" on electricity, under the more...

As Summer Heats Up, Electricity Rates Cool Off For Massachusetts Residents

By Shawn Weeks - As summer quickly approaches, temperatures across the country are already starting to heat up.   For many residents in western more...
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Prepayment meter customers getting cut off from gas and electricity

By Kevin Burke - Millions of people on pre-payment meters are regularly forced to go without gas and electricity because they can't afford to more...


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