Billing & Customer Care

Top Headlines

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...
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SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Articles 

By Sarah Battaglia
On: April 8, 2014
You've seen it all over websites, you've heard it on the news, and you've even read it in some magazines. Lowering your thermostat will save you money. Everybody knows that. But what if we told more...
By Steve Owens
On: April 4, 2014
Especially during a power outage, utility customers want to know everything and know it immediately. "Why haven't I seen a truck?" "When will my power be back on?" "Should I try to move this downed more...
By Sarah Battaglia
On: March 31, 2014
There are over 150 cost components to every utility bill, which means there are 150 opportunities for an error to pop-up on your statement. If you have ever had the feeling that your business was being overcharged, more...
By Jim McCarthy
On: January 22, 2014
Optimizing the "customer experience" is no longer just a focus for destination resorts or retail stores. Strengthening customer engagement is essential for utility and energy companies today as customers increasingly demand and expect quick access more...
By Devon Bass
On: January 15, 2014
A group called Texas Ratepayers' Organization To Save Energy has issued a report critical of the prepaid electricity industry in Texas. Prepaid electricity is a relatively recent product made possible by the prevalence of smart more...

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Best Practices in Recruiting Participants for Energy Management Programs

Wednesday Apr 23, 2014 - 12:00 PM Eastern - Virtual Event

The key to success for energy management programs, whether demand response or energy efficiency, is getting customers enrolled. This free webcast will feature Pepco Holdings, Inc. (PHI) discussing the marketing tactics and tools that have contributed to the success of more...

Maximizing Workforce Management to Improve Customer Experience and Increase Operational Efficiency

Wednesday Apr 30, 2014 - 12:00 PM Eastern - Virtual Event

The webinar will focus on: How to apply the key tenets of Workforce Management to existing or new practices; Application of effectiveness measures for each process of Workforce Management; and Lessons learned during a Workforce Management practice optimization project (processes more...

AGA/EEI Customer Service Conference & Exposition

Monday Apr 21, 2014 - Thursday Apr 24, 2014 - San Francisco, CA - USA

 more...

ENERGY BLOGS

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Suspended Sentence for Plumber Whose Illegal Gas Work Put People in Danger

By Kevin Burke - An unregistered plumber has been given a suspended prison sentence after putting people's lives in danger by performing illegal gas more...
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It’s like déjà vu all over again

By Joel Gilbert - What a fun French phrase!  You no doubt know this originated when Yogi Berra witnessed Mickey Mantle and Roger Maris more...
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Batteries Are the Heart of Renewable Energy

By Danny Burns - US researchers have made a vital step ahead in the pursuit to amass electricity from irregular energy resources like solar more...
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Webinar - What Happens When Good Energy Data Goes Bad?

By Lauren Patrick - Urjanet to Present “What Happens When Good Energy Data Goes Bad” Webinar with Johnson Controls and Verdantix Webinar panelists will more...
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Railroad, truck, car - Utility, microgrid, nanogrid

By Jose Antonio Vanderhorst-Silverio - Under the article Nanogrids are sneaking up fast. Has your utility figured out its strategy? I posted the following comment: When more...


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