Billing & Customer Care

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48 Electric and Natural Gas Utilities Named 2014 Customer Champions by Cogent Reports

CAMBRIDGE, Mass., Nov 20, 2014 -- BUSINESS WIRE - Cogent(TM) Reports, a division of Market Strategies International, released a list of the 48 utilities it has named as 2014 Utility Customer Champions. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...
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E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

Articles 

By Sarah Battaglia
On: November 21, 2014
Ripping open a heating bill during the height of the holiday season is worse than unraveling a string of twinkle lights. Since when does it cost more to heat a 600-square-foot apartment than it does more...
By Marie Bahl McKenna
On: October 27, 2014
As you've heard me say previously, a key tenet of the emerging energy-as-a-service model is consumer centricity. I can hear the resounding 'Duh!' from utility employees far and wide. more...
By Shira Weintraub
On: October 24, 2014
Most companies engage in manual data entry in some form. One area manual data entry is prevalent is energy management. Although it is essentially ubiquitous, the process consists of an abundance of glaring inefficiencies. more...
By Katia Lundy
On: October 23, 2014
Retail residential electricity prices across the U.S. rose in the first half of this year, averaging 12.3 per kilowatt hour, a 3.2 percent price hike from the same period last year. This is the largest more...
By Joyce Tam
On: September 15, 2014
The increased integration of machine to machine (M2M) technology is providing the field service industry with excellent opportunities to offer new services and increase revenue, while enhancing the overall quality of the customer experience. more...

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Training for Disruption - The PG&E and Con Edison Stories

Wednesday Dec 10, 2014 - 12:00 PM Eastern - Virtual Event

Utilities are focused like never before on training to deal with disruptions - from increasingly violent weather events to threats of physical and cyber-terrorists and criminals. Two utilities have dealt with these issues in depth. more...

ENERGY BLOGS

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Are energy bills really simpler this year?

By Kevin Burke - Energy companies are supposed to have made their bills simpler this year. Ofgem, the energy market regulator, has been enforcing more...
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Scottish Power could face sales ban if it doesn't meet Ofgem's customer service expectations

By Kevin Burke - Scottish Power, one of the worst-performing energy companies when it comes to customer service, has pledged to Ofgem that it more...
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Update: Applying #Jobsism to transform current global #Fordism marketing myopia

By Jose Antonio Vanderhorst-Silverio - This is a timely update on #Jobsism and #Fordism, that is based on getting myself to stand on the top more...
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Big Six energy companies see 5.5 million complaints over 2013

By Kevin Burke - Around 5.5 million complaints were made against the UK's largest energy suppliers last year, official data from Ofgem has revealed. more...
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Green policies have pushed down energy bills, DECC says

By Kevin Burke - Do you think energy bills are increasing? Are you finding it increasingly difficult to cope with the cost of gas more...


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