Billing & Customer Care

Top Headlines

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...
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SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Articles 

By Chuck Cordray
On: June 25, 2015
Utility companies, like many others, face challenges when it comes to digital billing. Utilities have had tremendous success in processing electronic payments from consumers and in some cases, electronic payments average more than 70% of more...
By PJ Davis
On: June 16, 2015
There are lots of best practices out there for anyone trying to reach out to an audience using a webcasts platform. However, engaging with the utility industry via webcasts for over a decade has taught more...
By Charlie Hewitt
On: June 11, 2015
With the stroke of a pen, SB 573 will become law and effectively ban variable rate electricity contracts for Connecticut consumers. Legislators supporting the bill characterized variable rate plans as being deceptive and predatory with the more...
By Eric Leiserson
On: June 2, 2015
Beyond selfies, check-ins and photos of Sunday brunch, social media has evolved to be a helpful and useful marketing platform, which utilities can employ to encourage and promote e-bill adoption. more...
By Angela Sun
On: May 4, 2015
For some organizations, the days of manually entering utility bill data are over. These organizations have come to the realization that in this day and age, no successful business organization can truly grow with scale more...

ENERGY BLOGS

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Clean Energy Leadership Institute Training Renewables Visionaries

By Mike Smith - The Clean Energy Leadership Institute (CELI) will hold its first-ever fundraiser #TrainWithSOL 5K to raise money for clean energy scholarship more...
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Energy bill hikes are just around the corner as five fixed tariffs are soon to expire

By Kevin Burke - Homeowners must not be complacent about their gas and electricity bills just because it is the summer, a leading price more...
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How much does Greece matter to the the world? Should the Electricity Pact be redesigned?

By Jose Antonio Vanderhorst-Silverio - This is the "Third update: How much does Greece matter to the 99.9%? As a starter, Should the Electricity Pact more...
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Ofgem calls for fair treatment of PPM customers

By Kevin Burke - Prepayment meter (PPM) customers should be treated fairly by all energy suppliers, Ofgem has said in a call for a more...
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Energy efficiency essential for British home builders

By Kevin Burke - One in six Brits who built their own house did so in order to get an eco-home, Confused.com research has more...


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