Latest News & Announcements

CL&P issues $140 credit for power outages
Feb 02 - Connecticut Post - Approximately 192,000 Connecticut Light & Power customers who lost power for days during the Oct. More...
Satisfaction is on the rise, while customer experience initiatives reveal increased value, Chartwell reports
Chartwell Inc. - Despite economic challenges and a number of notable smart meter controversies in recent years, the majority of customers are happy with their utilities, Chartwell's recent report, Customer Satisfaction 2012, reveals. more...
iFactor Consulting helps We Energies customers report streetlight outages
iFactor Consulting, Inc. - We Energies has introduced a new online tool for streetlight outage reporting and status updates. more...
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Oracle Utilities Meter-to-Cash Applications Running on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud Demonstrate Unprecedented Throughput for 10 Million Interval Meters
Oracle - Oracle announced the unprecedented ability to process more than one billion records and generate 500,000 customer bills within an eight-hour nightly window using Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway - integrated using Oracle Application Integration Architecture and running on Oracle Exadata Database Machine X2-2 and Oracle Exalogic Elastic Cloud X2-2. more...
Oracle Announces Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics
Oracle - Oracle announced the availability of Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics, which help utilities to improve field service efficiency, customer service and system reliability. more...
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ENERGY BLOGS

5 Things You Want in a Shower Head, 3 Things You Do Not

Blogger Photo By Don Ames -   5 Things You Want in a Shower Head, 3 Things You Do Not by Don Ames,   www.detectenergy.com When more...

Social Media and Utilities: A Love Affair in the making?

By Chris Lewis -   To think of Social Media is to think of the fast moving and instantaneous nature of Facebook, Twitter, YouTube and more...

How to Insulate Windows for Energy Efficiency and Peace of Mind

Blogger Photo By Don Ames -   How to Insulate Windows for Energy Efficiency and Peace of Mind by Don Ames, www.detectenergy.com, join my free Energy more...

POST FUKUSHIMA DISASTER; THE FATE OF NUCLEAR ENERGY

Blogger Photo By Shehu Khaleel - Why the heated attack between the pro-nuclear and pro-renewable energy experts intensifies after the Fukushima incidence? The two groups had more...

What is Air Sealing and How can it Save Energy?

Blogger Photo By Don Ames -   What is Air Sealing and How can it Save Energy? by Don Ames, www.detectenergy.com Air sealing is important because air more...
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3rd Annual Utility Customer Experience Management Conference

 Wednesday Feb 8, 2012 - Friday Feb 10, 2012 - San Antonio, TX - United States

The 3rd Annual Utility Customer Experience Management Conference will be a three day, industry focused event, specific to those within Customer Service, Customer Relations, Customer Communications and Credit and Collections. more...
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Articles

Better Together: Unifying Gas, Water and Electricity Management Systems

By Matthew Burkmier
When gas, water and electricity usage can be monitored, measured and managed collectively in one cohesive framework, utilities can improve conservation, help their customers save money, reduce administrative costs and better prepare for increased demand more...
Filed Under Billing & Customer Care

Understanding Multi-Channel Customer Contact Workflow

By Anirudh Mohanty
Are you unable to manage overall workload, resourcing and capacity across the organization?

Is it difficult amending processes in current system in line with changing business requirements?

Can the increasing cost of operations for various more...
Filed Under Billing & Customer Care

Integrys Takes a Multi-Pronged Approach to Drive E-Billing Growth

By Mary Kay Wesolowski
Despite the fact that electronic bills, or e-bills, have been around for more than a decade, there is still a lack of consumer awareness about them. Many consumers lack insight into the availability of e-bills, more...
Filed Under Billing & Customer Care

How Technology Advancements in Smart Metering Can Enable Broader Socio-economic Changes

By Prosenjit Dutta
With the deployment of Smart Metering, Utilities now have an opportunity to explore the broader benefits that Smart Metering can result in. Of course, many utilities are currently in the process of leveraging their Smart more...
Filed Under Billing & Customer Care

EBPP Becoming More a Requirement Than an Option

By Harry Stephens
What a difference a decade makes. Just a little over ten years ago, many businesses remained uncertain that they really needed a Web site, and we might have remembered to check our email maybe two more...
Filed Under Billing & Customer Care
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