Billing & Customer Care

Top Headlines

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...
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SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Articles 

By Eric Leiserson
On: December 9, 2014
Moving customers away from the paper bill and onto electronic bill (e-bill) presentment delivery is a challenge for utility organizations. More and more, customers are receptive to the e-bill in place of the paper bill, more...
By Sarah Battaglia
On: December 5, 2014
There's a hot, new scandal happening in the utility industry that you're going to want to avoid. Customers across the country are reporting utility imposters who try to forcefully clean out their bank accounts. Dangling more...
By Kimberly Klemm
On: December 4, 2014
Customer engagement is crucial for any successful business. Marketing, customer service, and business mobility are all vehicles used to create customer loyalty, satisfaction, and interaction that will increase productivity. more...
By Sarah Battaglia
On: November 21, 2014
Ripping open a heating bill during the height of the holiday season is worse than unraveling a string of twinkle lights. Since when does it cost more to heat a 600-square-foot apartment than it does more...
By Marie Bahl McKenna
On: October 27, 2014
As you've heard me say previously, a key tenet of the emerging energy-as-a-service model is consumer centricity. I can hear the resounding 'Duh!' from utility employees far and wide. more...

ENERGY BLOGS

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E Source Announces Top Utilities in Midsize Business Customer Satisfaction

By Hiep Nguyen minh - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to more...
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Smart Homes

By Chandan Agarwala - A large number of vendor initiatives have been observed in 2014 to realize the possibilities of “Smart Home”: [External Link] Google’s more...
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Green Deal Home Improvement Fund reopens this week

By Kevin Burke - Submitted by 247 Home Rescue The Green Deal Home Improvement Fund is to reopen on Wednesday December 10th at 09:00. more...
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Digital Customer Experience

By Chandan Agarwala - Marketing across all B2C (Business-to-Consumer) industries is transforming to leverage the digitally connected customer. The digital channels have enabled myriad more...
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British Gas to pay £11.1m following regulatory failings

By Kevin Burke - This post was submitted by 247 Home Rescue. British Gas will have to pay Ofgem £11.1 million after failing to more...


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