Billing & Customer Care

Top Headlines

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...
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SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Articles 

By Joyce Tam
On: September 15, 2014
The increased integration of machine to machine (M2M) technology is providing the field service industry with excellent opportunities to offer new services and increase revenue, while enhancing the overall quality of the customer experience. more...
By Tom Hulsebosch
On: September 4, 2014
Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. West Monroe Partners recently benchmarked clients to identify best practices used to improve utility more...
By Andres Carvallo
On: September 3, 2014
Smart Grid 3.0 (or SG3) is considered a user-centric power grid that allows end-users to hold an active participatory role in the network and potentially in the retail energy market. SG3 will have all the more...
By Gary Brooks
On: August 19, 2014
For decades, multi-facility organizations have struggled with the frustrating task of collecting data from their disparate utility providers. With all the talk about big data, going green, sustainability and reducing energy costs, you'd think it more...
By Alex Dzurick
On: August 4, 2014
In this world of rising fuel prices, climate change and environmental awareness, the energy sector is under pressure to be a catalyst for change. Sometimes it may feel like we’re being asked to be superheroes more...

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How Utilities Can Mitigate Collections Risk

Tuesday Sep 30, 2014 - 1:00 PM Eastern - Virtual Event

For any utility, managing collections risk effectively is vital to the business. At the center of this, is the customer who’s satisfaction level is impacted by bill payment requests, shut-offs and reconnects. How can utilities operate with less risk, adhere more...

Is Your Utility Part of Your Customer's "Digital Life?"

Thursday Oct 2, 2014 - 12:00 PM Eastern - Virtual Event

Utilities play an important role in a customer's life and yet they have not made the leap to be part of their customer's "digital life" - with an average of only 15% receiving their utility bills electronically. more...

Utilities Executive Forum and Roundtable: October 7 - 9, 2014

Tuesday Oct 7, 2014 - Thursday Oct 9, 2014 - Ponte Vedra Beach , Florida - USA

Allow us to be your host for a gathering of senior utility executives featuring industry experts from Ferranti Computer Systems, Microsoft and Avanade discussing current challenges and trends in the Utility and Energy industry. We will be providing attendees an more...

ENERGY BLOGS

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Ofgem proposes Confidence Code changes after comparison sites become top way for Brits to switch

By Kevin Burke - Savvy UK shoppers are using comparison websites for a wide range of purposes - many who wish to switch boiler more...
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Generalizing "Taxed energy: thought Occupiers aren’t expecting, but will love"

By Jose Antonio Vanderhorst-Silverio - Taxed energy: thought Occupiers aren’t expecting, but will love is an EWPC blog post of the translation of an article more...
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Life is not fair!

By Joel Gilbert - About Joel Gilbert Would you like to comment? a href="http: more...
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Fuel cell capacity is expected to reach 664.5 MW by 2020, growing at a CAGR of 22.6% from 2020

By Anurag Sharma - Global fuel cell capacity is expected to reach 664.5 MW by 2020, growing at a CAGR of 22.6% from 2014 more...
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How well-insulated are the UK's homes?

By Kevin Burke - The season of frozen pipes and central heating breakdowns is almost upon us - thermostats are dropping, boilers are getting more...


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