Billing & Customer Care

Top Headlines

Glitch causes billing issue for 1,800 Las Cruces utility customers

Oct 13 - Las Cruces Sun-News (NM) - It's probably a good idea for city of Las Cruces utility customers to double-check their recent bill. More...

Penelec Launches Facebook Page for Enhanced Customer Communications

READING, Pa., Oct. 20, 2014 /PRNewswire/ --  - Pennsylvania Electric Company (Penelec) is expanding its social media presence with the launch of its Facebook page. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...
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E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Articles 

By Shira Weintraub
On: October 24, 2014
Most companies engage in manual data entry in some form. One area manual data entry is prevalent is energy management. Although it is essentially ubiquitous, the process consists of an abundance of glaring inefficiencies. more...
By Katia Lundy
On: October 23, 2014
Retail residential electricity prices across the U.S. rose in the first half of this year, averaging 12.3 per kilowatt hour, a 3.2 percent price hike from the same period last year. This is the largest more...
By Joyce Tam
On: September 15, 2014
The increased integration of machine to machine (M2M) technology is providing the field service industry with excellent opportunities to offer new services and increase revenue, while enhancing the overall quality of the customer experience. more...
By Tom Hulsebosch
On: September 4, 2014
Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. West Monroe Partners recently benchmarked clients to identify best practices used to improve utility more...
By Andres Carvallo
On: September 3, 2014
Smart Grid 3.0 (or SG3) is considered a user-centric power grid that allows end-users to hold an active participatory role in the network and potentially in the retail energy market. SG3 will have all the more...

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Utilities Executive Forum and Roundtable: November 18-20, 2014

Tuesday Nov 18, 2014 - Thursday Nov 20, 2014 - Ponte Vedra Beach , Florida - USA

Allow us to be your host for a gathering of senior utility executives featuring industry experts from Ferranti Computer Systems, Microsoft and Avanade discussing current challenges and trends in the Utility and Energy industry. We will be providing attendees an more...

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Summary: Applying #Jobsism to transform current global #Fordism marketing myopia

By Jose Antonio Vanderhorst-Silverio - Please hit its own link to read Applying #Jobsism to transform current global #Fordism marketing myopia   Summary: let's agree that more...

Utilities who invest in customer experience will boost revenue

By Priya Gordon - The fact that unhappy customers are more likely to take their business elsewhere is obvious. On the other hand, satisfied more...
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Almost a quarter of Brits expect to choose between heating and eating over winter

By Kevin Burke - Over half of British bill-payers are worried about how they will pay for central heating this winter. This is according more...

Rotary Trommel Screens

By eva sbm - Rotary Trommel Screens utilize a continuous tumbling action to size and separate feed material in the municipal waste, industrial and more...
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Princess and the Pea Reloaded

By Joel Gilbert - About Joel Gilbert Would you like to comment? a href="http: more...


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