Billing & Customer Care

Top Headlines

Con Edison implements Fiserv's BillMatrix Payments solution

Jan 28, 2015 -- MarketLine - Fiserv, Inc., a provider of financial services technology solutions, has announced that Consolidated Edison of New York, or Con Edison, an electric, gas and steam utility, has implemented its BillMatrix Payments solution. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...
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E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

Articles 

By Dean Schiller , Stephen Johnson
On: January 5, 2015
Engaged customers represent the Promised Land for utilities facing a myriad of business and regulatory pressures. They enable more effective demand-response and efficiency programs, which achieve regulatory goals. more...
By Eric Leiserson
On: December 9, 2014
Moving customers away from the paper bill and onto electronic bill (e-bill) presentment delivery is a challenge for utility organizations. More and more, customers are receptive to the e-bill in place of the paper bill, more...
By Sarah Battaglia
On: December 5, 2014
There's a hot, new scandal happening in the utility industry that you're going to want to avoid. Customers across the country are reporting utility imposters who try to forcefully clean out their bank accounts. Dangling more...
By Kimberly Klemm
On: December 4, 2014
Customer engagement is crucial for any successful business. Marketing, customer service, and business mobility are all vehicles used to create customer loyalty, satisfaction, and interaction that will increase productivity. more...
By Sarah Battaglia
On: November 21, 2014
Ripping open a heating bill during the height of the holiday season is worse than unraveling a string of twinkle lights. Since when does it cost more to heat a 600-square-foot apartment than it does more...

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People First, Buildings Second: Accelerate program results through proven approaches to customer engagement

Wednesday Feb 18, 2015 - 12:00 PM Eastern - Virtual Event

With a new generation of energy efficiency programs on the horizon, it is important to look beyond existing models to unlock the full potential of your customers. Discover how CLEAResult’s nationally recognized Energy Advisor approach to demand-side management generates deeper more...

ENERGY BLOGS

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Win-win high systemic leverage electricity service strategy of trajectory as a great example

By Jose Antonio Vanderhorst-Silverio - The GMH post Why global Middle-Class Indignados should unite to demand strategies of trajectory is what’s needed to shift away from the more...
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Energy competition offers communities a slice of £100k

By Kevin Burke - Energy savers in England can win their share of £100,000 by taking part in a community energy competition.   Ed more...
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SSE announces gas price cut but comes in for harsh criticism

By Kevin Burke - Smaller energy suppliers provide better standards of service than the Big Six, a Which? investigation has found. SSE has announced more...
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Big Six energy suppliers are failing customers, Which? says

By Kevin Burke - Smaller energy suppliers provide better standards of service than the Big Six, a Which? investigation has found. The consumer watchdog more...
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Global Solar PV Market Expected to Reach 489.8 GW by 2020

By Anurag Sharma - The global installed capacity for solar PV is expected to reach 489.8 GW by 2020, according to a new study more...


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