Billing & Customer Care

Top Headlines

BGE Offers Billing Options to Customers Managing Higher-than-Normal Bills in Response to Spikes in Energy Usage as a Result of Record Cold Temperatures

Feb 23 - Business Wire - Baltimore Gas and Electric Company (BGE) reminds customers that although commodity prices remain stable, extreme weather can trigger an increase in usage, which may result in higher-than-normal energy bills. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...
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E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

Articles 

By Joyce Tam
On: February 24, 2015
With so many advanced tools now available to fine-tune operations, utility organizations with a field service workforce have reached an unprecedented transformative stage. By leveraging technology trends such as the Internet of Things, advanced analytics more...
By Alex Dzurick
On: February 19, 2015
With all the talk of educational reform these days, not too much is certain in a K-12 science classroom anymore. One thing that is certain: teachers are finding less and less time for what are more...
By Justin Segall
On: February 6, 2015
There is a day every month that people receive a mystery bill from their utilities. It includes unknown items like Transmission Cost Adjustment, Interstate Pipeline, Demand Side Management Cost, confusing charts with no units or more...
By Dean Schiller , Stephen Johnson
On: January 5, 2015
Engaged customers represent the Promised Land for utilities facing a myriad of business and regulatory pressures. They enable more effective demand-response and efficiency programs, which achieve regulatory goals. more...
By Eric Leiserson
On: December 9, 2014
Moving customers away from the paper bill and onto electronic bill (e-bill) presentment delivery is a challenge for utility organizations. More and more, customers are receptive to the e-bill in place of the paper bill, more...

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Segment-specific approaches to commercial energy efficiency: A better way to create happy customers and meet goals

Tuesday Mar 10, 2015 - 12:00 PM Eastern - Virtual Event

Creating happy customers is challenging at any time, and programmatic approaches are often technology - rather than customer - centered. Designing customer-centric programs for specific segments can create enduring relationships that deliver substantial on-going savings over time, spanning a broad more...

Comverge Utility Conference 2015

Wednesday Apr 8, 2015 - Friday Apr 10, 2015 - St. Petersburg, Florida

Join your peers in the demand management industry for the Comverge Utility Conference (CUC) April 8-10 at the historic Renaissance Vinoy Resort & Golf Club in St. Petersburg, Florida. Investor-owned utilities, public power utilities, electric cooperative utilities, regulators, vendors, and more...

ENERGY BLOGS

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Medtronic Advanced Energy - Medical Equipment - Deals and Alliances Profile

By Vasudev Maskare - Summary     Medtronic Advanced Energy (MAE) is a medical device company. The company manufactures, develops, markets and sells advanced more...
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The end of soaring inequality can start with "demand-side economics" on electricity

By Jose Antonio Vanderhorst-Silverio - The original version of The end of soaring inequality can start with "demand-side economics" on electricity comes from its GMH more...

#1 STEP YOU MUST EXECUTE BEFORE ALLOCATING CAPITAL TO ENERGY EFFICIENCY

By Rob Washington - HOW  TO MAKE SURE I'M NOT OVERPAYING MY UTILITY BILL     That question should be asked more often, because more...
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CMA updates report on UK's 'broken' energy market

By Kevin Burke - The Competition and Markets Authority (CMA) has released an Updated Issues Statement as part of its investigation into the UK's more...
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Green Deal Home Improvement Fund vouchers extended to March 31st

By Kevin Burke - The first batch of vouchers through Green Deal Home Improvement Fund will remain valid until March 31st, the Department of Energy more...


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