Billing & Customer Care

Top Headlines

Glitch causes billing issue for 1,800 Las Cruces utility customers

Oct 13 - Las Cruces Sun-News (NM) - It's probably a good idea for city of Las Cruces utility customers to double-check their recent bill. More...

Penelec Launches Facebook Page for Enhanced Customer Communications

READING, Pa., Oct. 20, 2014 /PRNewswire/ --  - Pennsylvania Electric Company (Penelec) is expanding its social media presence with the launch of its Facebook page. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...
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E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Articles 

By Katia Lundy
On: October 23, 2014
Retail residential electricity prices across the U.S. rose in the first half of this year, averaging 12.3 per kilowatt hour, a 3.2 percent price hike from the same period last year. This is the largest more...
By Joyce Tam
On: September 15, 2014
The increased integration of machine to machine (M2M) technology is providing the field service industry with excellent opportunities to offer new services and increase revenue, while enhancing the overall quality of the customer experience. more...
By Tom Hulsebosch
On: September 4, 2014
Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. West Monroe Partners recently benchmarked clients to identify best practices used to improve utility more...
By Andres Carvallo
On: September 3, 2014
Smart Grid 3.0 (or SG3) is considered a user-centric power grid that allows end-users to hold an active participatory role in the network and potentially in the retail energy market. SG3 will have all the more...
By Gary Brooks
On: August 19, 2014
For decades, multi-facility organizations have struggled with the frustrating task of collecting data from their disparate utility providers. With all the talk about big data, going green, sustainability and reducing energy costs, you'd think it more...

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Utilities Executive Forum and Roundtable: November 18-20, 2014

Tuesday Nov 18, 2014 - Thursday Nov 20, 2014 - Ponte Vedra Beach , Florida - USA

Allow us to be your host for a gathering of senior utility executives featuring industry experts from Ferranti Computer Systems, Microsoft and Avanade discussing current challenges and trends in the Utility and Energy industry. We will be providing attendees an more...

ENERGY BLOGS

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Princess and the Pea Reloaded

By Joel Gilbert - About Joel Gilbert Would you like to comment? a href="http: more...
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Ofgem investigating British Gas, E.ON and Npower over slow business advance meter roll out

By Kevin Burke - Penned on behalf of 24/7 Home Rescue. Ofgem had begun investigating three of the Big Six over their slow advance-meter more...
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GoCompare: Some energy bills rising by up to £205 on Hallowe'en

By Kevin Burke - Customers who have not switched energy supplier could see their annual gas and electricity bill increase by 10%, or £104 more...
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Summary: From Electricity under Jobsism to a Golden Age

By Jose Antonio Vanderhorst-Silverio - © 2014. José Antonio Vanderhorst-Silverio, Ph.D. Consulting engineer on electric sector systems architecting. Creator of the Value Added Electricity Architecture more...
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DECC puts an extra £100m in domestic energy efficiency renovations

By Kevin Burke - The Department of Energy and Climate Change has earmarked an additional £100 million to go towards domestic energy efficiency improvements. more...


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