Billing & Customer Care

Top Headlines

Toledo utility bills can be paid online

Apr 18 - McClatchy-Tribune Content Agency, LLC - The Blade, Toledo, Ohio - Toledo public-utilities customers can now pay their bills online, the Hicks-Hudson administration announced Friday. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...
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E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

Articles 

By Mei Shibata
On: April 21, 2015
Over the past decade, customer engagement has become a buzzword among utilities. Customers want to know their energy use and want to be recommended ways to reduce use, they say. As a marketer and energy more...
By Diana Husmann
On: April 10, 2015
Many Small Business programs are named "Small Business Direct Install" - and direct install is literally where they stop. more...
By Rick Barnett
On: April 8, 2015
Utility programs to engage energy customers about their use of energy have gone from pilot phase to standard practice over the last ten years. Unless the electricity stops flowing, few people think about being an more...
By Rob Washington
On: April 1, 2015
While most electric bills are correctly calculated, many customers and consultants have found that 1 percent or more contain errors. more...
By Steve Schultz
On: March 20, 2015
We have a huge opportunity to help energy companies serve their customers more effectively. In less than five years, mobile devices (smartphones and tablets) have completely changed consumer behavior and have become the #1 preferred more...

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Evolving Beyond AMI to the Utility/Customer Nexus

Thursday Apr 30, 2015 - 12:00 PM Eastern - Virtual Event

Enabled by two-way communications between the utility customer and the utility, smart grid technologies like Advanced Metering Infrastructure (AMI) have fundamentally changed the energy landscape. And with a future sure to be characterized by a growth in distributed generation and more...

Improving Strategic Planning in The Energy Industry

Wednesday May 20, 2015 - 12:00 PM Eastern - Virtual Event

To be successful, energy companies across the globe need to make sound long-term strategic decisions around future investments and projects. However, the ability to act and plan freely is limited by many factors including high capital costs and limited budgets. more...

CS Week 2015 & Conference 39

Monday Apr 27, 2015 - Friday May 1, 2015 - Charlotte, NC - US

The premier utility customer service conference - presenting a wide range of current utility topics at levels from introductory to advanced. more...

ENERGY BLOGS

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After a million total views, a climate change architecting hypothesis breakthrough for COP 21

By Jose Antonio Vanderhorst-Silverio - This is a copy of the original GMH post After a million total views in EWPC Blog, a climate change architecting more...
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EWPC Blog full access index update now with over 1,000,000 total views

By Jose Antonio Vanderhorst-Silverio - Sucess is not a measure from what you receive. It is measure from what you give. Here is the second more...
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UK homebuyers looking for energy efficiency features, study shows

By Kevin Burke - Energy efficient features have become a 'must-have' for property buyers, GoCompare.com research has discovered. An online survey of randomly-selected British more...
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Cashback and loans for energy efficient home improvements now available in Scotland

By Kevin Burke - The Home Energy Efficiency Programmes Scotland (HEEPS) cashback scheme has now launched, enabling Scottish homeowners to receive significant financial assistance more...


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