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Top Headlines

PPL to add distribution improvement charge to bills

May 23 - McClatchy-Tribune Regional News - Scott Kraus The Morning Call (Allentown, Pa.) - PPL Utilities customers will soon see a new addition to their bills: a special charge aimed at financing speedier improvements to the Allentown-based utility's electricity distribution system. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

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E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

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Articles

The Greener Side of Online Bill Payment

By Eric Leiserson
On: May 17, 2013

Going green has become a topic of ongoing importance, with consumers increasingly seeking out businesses that employ environmentally responsible practices. Many environmental initiatives, including the delivery of renewable energy and the reduction of carbon emissions, more...

Increasing Cash Flow is a Key Priority for Utility Companies

By Douglas Picadio
On: March 18, 2013

Utility companies are under increased pressure to build new infrastructure that will drive better performance and returns for decades. Recent natural disasters have brought this issue to the forefront but it requires capital. According to more...

Applicability of E-Commerce: In Utility Customer Self-Service Context

By Tripati Subudhi
On: December 11, 2012

In today's world, with the internet revolution, customers anticipate everything to be executed real time at their door step. This in fact has posed a challenge for diverse business entities ranging from Banking...

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Smarter Revenue from Smart Grid

By Sambit Bisoi
On: September 18, 2012

Google charges zero cents to use when we do a Google search or check our Gmail account or use Google maps, but still the company makes a lot of money. As we all know most more...

Keeping Customers Loyal and Forging New Relationships Through Communications that Matter to Them

By Jay Robinson
On: September 4, 2012

There's a potential shift in the competitive landscape coming to the utilities market with it comes more options for the customer. Such a shift presents new challenges for utilities and creates the need for them more...

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