Billing & Customer Care

Top Headlines

Champion Energy Receives Highest Score in Study History

- Champion Energy Services, a subsidiary of Calpine Corporation (NYSE:CPN), has once again ranked highest in customer satisfaction among Texas residential retail electricity providers (REPs), according to the J.D. More...

Chattanooga homeowners to pay about $2 more a month for electricity next year

By Dave Flessner, Chattanooga Times Free Press, Tenn. - The typical Chattanooga homeowner who heats his or her home with electricity will pay about $2 more a month for power next year under the fiscal 2017 budget adopted today by the board of the Tennessee Valley Authority. More...

PRC to kick off new round of hearings in PNM rate case

The Santa Fe New Mexican - The Public Regulation Commission will reopen hearings on a rate increase proposed by the state's largest electric utility after an official proposed a smaller increase than the company requested. More...
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PSO's $130 million rate case increase back before Oklahoma regulators

By Paul Monies, The Oklahoman, Oklahoma City - Oklahoma regulators heard Wednesday that Public Service Co. More...

City of Cuero electric rates hot topic for residents

Glenn Rea - Would Cuero residents pay lower electric bills if the city deregulated its electric utility? An online petition was launched earlier this month in hopes of motivating Cuero City Council to deregulate its electric utility. More...

Schultz: New solar program offers credits on your energy bill

Staff Writer - For years, we've been hearing about the benefits of clean, renewable energy. More...

Articles 

By John Egan
On: May 18, 2016
When I talk to media relations representatives at utilities, I often hear how difficult their jobs have become. Newspapers have closed. Dailies have become twice-weeklies. The news hole is shrinking. Veteran reporters who used to more...
By John Egan
On: April 15, 2016
Utility communicators and marketers are continually looking for new ways to engage in a meaningful and positive way with customers. How about showing movies on a Friday night? It isn't as far-fetched as you might more...
By John Egan
On: April 1, 2016
Tommie, the stadium beverage vendor, was right. It was hot, I was watching the New York Yankees play baseball, I was on vacation and my team was winning. Why not crack open a cold one? more...
By James Riley
On: March 18, 2016
For over twenty years the world has noticed that the way we do business has an impact on the planet. Today we know that the state of the planet affects the way we are doing more...
By George Fandos
On: February 19, 2016
Most industries target affluent segments or those showing future promise such as millennials, to increase wallet share, achieve higher retention rates and grow profits. more...

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Navigant's Energy Market Outlook and Industry Trends: A View of the Energy Industry Going Forward

Thursday Oct 6, 2016 - 12:00 PM Eastern - Virtual Event

The energy industry is experiencing unprecedented change. It is an exciting time as the industry reshapes and redefines itself. Changes affecting the markets and industry are wide-ranging. This presentation will look at the effects of these fundamental and structural changes more...

Mobile Utility Summit 2016

Tuesday Sep 27, 2016 - Wednesday Sep 28, 2016 - Denver, Colorado - United States

Real-World Solutions, Practical Advice, Field-Tested Strategies Mobile technology is delivering big dividends to utilities, helping them capture new customers, boosting loyalty and connecting field service forces with back-office operations. Now in its third year, Energy Central’s Mobile Utility Summit has more...

Smart Grid Customer Education Symposium

Thursday Sep 29, 2016 - Philadelphia

The Smart Grid Customer Education Symposium is the longest running, most influential gathering of utility industry professionals that meet annually to discuss best practices in smart grid customer education. Whether you are a utility looking to roll out Advanced Metering more...

ENERGY BLOGS

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Is Bill Gates’ darker side ‘Energy Miracle,’ a brighter side institutional innovation?

By Jose Antonio Vanderhorst-Silverio - The whole title is "Is Bill Gates’ darker side ‘Energy Miracle,’ a brighter side institutional innovation under Great Capitalism?," which more...
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Can energy, information, and transportation mutually reinforcing each other to lift all boats?

By Jose Antonio Vanderhorst-Silverio - Please consider the GMH post World Economic Forum Davos 2016: Will #OWS and #15M love The Industrialist’s Dilemma?, to address more...

Global Electric Pumps Industry 2016 Market Research Report

By Peng Liu - Global Electric Pumps Market Research Report 2016 -Market Size and Forecast [External Link] has announced the addition of the "Global Electric more...

Global Silicone Sealants Industry 2016 Market Research Report

By Peng Liu - Consistent with our stated policy of making available the best research material from across the globe to our ever-growing list more...

Marketing Demand Response after the Supreme Court’s FERC Decision

By Denis DuBois - If you're in the demand response business, congratulations. The cloud of uncertainty about demand response is lifting. You will be more...


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