PSE&G Exceeds Business Case with UtiliWorks from WAUSAU Financial Systems

Published By WAUSAU Financial Systems

• Published June 2009
• 2 Page(s)

PSE&G had a difficult time processing all of their payments - whether they were received via mail, at a remote location, or over the phone - before the bank deposit cut-off time, resulting in daily carryover. Remote payments made at PSE&G’s 16 customer service centers were delivered overnight by company courier. PSE&G’s former receivables process was very labor intensive and required handling exception items, which make up approximately 20% of mail volume, an average of five to seven times. All other mail was handled an average of two-three times. In addition, PSE&G was also missing effective monitoring tools to manage labor and cash position across all received payments.