Contribute Your Work

It's easy to contribute articles, article proposals, commentary and analysis and be published online through Energy Central!

Sound interesting? Contact the editor for more information.

Electronic Bill Presentment and Payment - The Gateway to One-on-one Customer Relationships

Published By Fiserv

  • Published August 2008
  • 12 Page(s)

The benefi ts of electronic bill presentment and payment (EBPP) are undeniable. Although its promises have been promoted for a decade, it has fi nally reached critical mass in the market with the number of electronic bill payments surpassing checks in 2006. However, the technical and fi nancial effort required for a biller to implement an in- house EBPP solution can be both challenging and expensive. As an added liability, billers are concerned about the possibility of slow customer adoption rates and the extended time it may take to recoup their investments. Alternatively, billers can outsource their EBPP needs to a consolidator, but they place themselves at the risk of losing personal contact with their customers or losing the customers themselves. An innovative alternative presented in this whitepaper is for billers to outsource their needs to an EBPP managed service provider (MSP).

Free To Download Now

Electronic Bill Presentment and Payment
 
 
Our customer service can help if you are experiencing problems with this page.

Please contact our customer service department.

Our customer service hours are Monday-Friday from 8-5 MST

Receive Energy Central eNews & Updates












 

Defining the Value of the Grid

Wednesday Apr 29, 2015 - 2:00 PM Eastern - Virtrual Event

Our legacy grid has value and deserves continued investment. As we transition toward a more integrated grid that can accommodate new distributed energy sources, utility-scale renewables and energy storage, we need to keep the best of the old while embracing more...

Evolving Beyond AMI to the Utility/Customer Nexus

Thursday Apr 30, 2015 - 12:00 PM Eastern - Virtual Event

Enabled by two-way communications between the utility customer and the utility, smart grid technologies like Advanced Metering Infrastructure (AMI) have fundamentally changed the energy landscape. And with a future sure to be characterized by a growth in distributed generation and more...

From Forecast to Discovery: Applying Business Intelligence to Power Market Simulations

Tuesday May 12, 2015 - 12:00 PM Eastern - Virtual Event

Power market participants, investors, project developers and industry stakeholders routinely rely on forecasts of market economics and operations to support their decision processes. The most accurate and comprehensive forecasts are developed with the use of power market simulators that provide more...

FERC Order 1000: Understanding Transmission Planning In a New Paradigm

Wednesday May 13, 2015 - 12:00 PM Eastern - Virtual Event

Are you struggling to understand how FERC Order 1000 has changed the way RTOs plan their transmission systems? The introduction of competitive solicitation/bidding processes for transmission projects stands to dramatically change the transmission landscape in years to come. However, there more...

Improving Strategic Planning in The Energy Industry

Wednesday May 20, 2015 - 12:00 PM Eastern - Virtual Event

To be successful, energy companies across the globe need to make sound long-term strategic decisions around future investments and projects. However, the ability to act and plan freely is limited by many factors including high capital costs and limited budgets. more...

CS Week 2015 & Conference 39

Monday Apr 27, 2015 - Friday May 1, 2015 - Charlotte, NC - US

The premier utility customer service conference - presenting a wide range of current utility topics at levels from introductory to advanced. more...

National Electric Safety CodeĀ® (NESCĀ®) Summit: Past, Present and Future

Tuesday Apr 28, 2015 - Wednesday Apr 29, 2015 - Alexandria, Virginia - USA

 more...

Energy Central's SmartCities

Tuesday May 12, 2015 - Wednesday May 13, 2015 - Charlotte, NC

SmartCities is an Energy Central event established to educate utilities on the steps and paths to collaboratively develop smart cites in their region. At this event attendees will establish early relationships with key stakeholders; discover collaboration strategies that have been more...

Utility Demand Response & Energy Efficiency

Wednesday May 13, 2015 - Thursday May 14, 2015 - Denver, CO - United States

 more...

Utility Integrated Resource Planning

Wednesday May 13, 2015 - Thursday May 14, 2015 - Denver, CO - United States

 more...



Sponsored Content