As an effective leader and advocate for analytics at all levels, the Utility Analytics Institute is releasing our second of twelve reports, Enterprise Analytics.

The Utility Analytics Institute serves as a primary community and resource for utility analytics. The Analytics Personnel report is the first of twelve reports that the Utility Analytics Institute will be releasing in 2013. These reports shed light on the current challenges and issues facing utilities in a post smart grid era.

Based on a comprehensive survey and in-depth interviews with utilities and analysts, The Annual Customer Analytics Report explores customer analytics in greater detail. Utilities are certainly working to leverage smart meter data into advanced analytics capabilities for customer operations and customer engagement, and we're here to explore how utilities are taking their customer analytics into meter data analytics and beyond.

The proliferation of smart meters and sensors, as well as new channels for customer interaction, have provided utilities with unprecedented access to data from the grid and from their customers. The challenge that utilities now face is how to take advantage of that data to create value for the business. Fortunately, advances in technology, such as in-memory analytics, have made it possible to quickly gain intelligence from large volumes and a variety of data types. Areas where analytics can provide value for operations and customer relations are emerging, along with some best practices in assembling an analytics approach.

Let's Get Social: Best Practices in Utility Outage Communications Utility outages are inevitable. And how utilities communicate with customers who are impacted by an outage can be a relatively positive or an incredibly negative experience. With a strategic and proactive social media plan, utilities can improve real-time, two-way communications with customers and entire communities, and can even gain a competitive advantage. Read how, from author Warren B. Causey, President & CEO of Warren B. Causey, Ltd.

The AGO invites written proposals in response to RFP 13-305-U001-00001, from persons interested in providing consulting and expert witness services to the AGO in public utility regulatory proceedings.

Prairie State Generating Company is focused on utilizing domestic coal resources to deploy clean generation technologies in an efficient and environmentally friendly manner, generating enough electricity to serve approximately 2.5 million families in eight states. PSGC began with 20 employees and five years later employs nearly 500 hourly, salaried exempt, and salaried nonexempt employees who work in a coal-fired generating plant and adjacent coal mine, as well as at corporate, administration, and training buildings situated within an eight-mile radius. With streamlined payroll processing and automated human resources management -- as well as accurate, real-time labor data that helps guide informed decisions -- PSGC feels its Kronos investment is delivering returns.

DTE Energy, a Detroit-based utility company, made a decision in March 2009 to no longer charge its customers a convenience fee to pay their utility bill with a payment card. The business case for doing so was supported by increased revenues collected, reduced cost of bill presentment and strengthened customer relationships by providing a convenient and easy way to pay. Read the full Case Study to learn more.

Learn how American Electric Power has reduced customer resolution time from three days to one.