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FEATURED WEBCAST

Connected Street Lights: How smart is your city?

Wednesday Jul 8, 2015 - 11:00 AM Eastern - Your city

Connected Street Lights: Making cities smarter, safer and more efficient more...

Aligning Strategy with Customer Wants: Planning for New Electricity Products and Services

Tuesday Jul 21, 2015 - 1:00 PM Eastern - Virtual Event

The electricity sector today is characterized by significant potential for disruption and growth. Customer and industry perspectives on the role of future electricity products and services are rapidly evolving. This webinar will reveal findings from DNV GL surveys that gauge where customers and industry executives see the industry headed, and contrast customer wants with industry plans. more...

 
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ON-DEMAND WEBCASTS

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Innovative Ways to Leverage Smart Communications Platform to Deliver Operational and Customer Benefits

Tuesday Jun 30, 2015 - Virtual Event

As utilities modernize their electric infrastructure in their smart grid journeys, those who have implemented successful smart grid programs are leveraging their smart infrastructure in innovative ways to deliver more operational, reliability and customer benefits. more...

How to Deliver a World-Class Demand Management Program: Lessons from the Field

Wednesday Jun 24, 2015 - Virtual Event

So you've done a great job designing your demand response or energy efficiency program and you're excited about the prospect of engaging your customers with your innovative new offering. Now comes the hardest part. How do you execute the program flawlessly to ensure the high customer satisfaction rates you envisioned during the program design phase? more...

Reducing Asset Risk through Digital Asset Management

Tuesday Jun 23, 2015 - Virtual Event

Navigating the road to success for utility asset planners and managers has never been more critical. The ability to manage the trade-offs between asset performance, risk, and financial investment of an aging asset base is constrained by regulatory pressure, new grid demands, and rapidly evolving customer relationships. Using digital technology to gain insight and ultimately meet business objectives is now required. more...

Diving deeper into the details of nuclear power security

Wednesday Jun 17, 2015 - Virtual Event

Every utility doing business in our increasingly digital and interconnected world is faced with security issues, and intrusions are predicted to rise over the next few years--whether from rogue nations or homegrown threats, whether actual physical attacks on infrastructure or cyber attacks on control systems. While a sensitive subject, security issues, concerns and plans of counterattack must be shared within the power industry in order to gain a foothold, in order to start building an active line of industry defense. more...

Using Criticality and Value to Reach Optimal Decisions in a Constrained World

Friday Jun 5, 2015 - Virtual Event

Asset intensive organizations need rational criteria to decide which assets or asset systems are most critical and should therefore be looked after first and foremost. Similarly, making the best decisions across your entire organization on how to spend your scarce resources to deliver the highest value is an elusive goal for most organizations. more...

Managing Complexity in the Integration of Demand Response and Energy Efficiency

Wednesday Jun 3, 2015 - Virtual Event

Integrating demand response (DR) and energy efficiency (EE) programs delivers significant benefits to both utilities and their customers. However, this approach also brings new considerations that must be managed effectively. more...

From worst to first: DTE Energy's customer satisfaction journey

Thursday May 28, 2015 - Virtual Event

Customer satisfaction is the key to a utility's success. Achieving such satisfaction requires commitment and focus across every level of an organization. With company-wide processes and buy-in, and strong support from its customer care partner, handling thousands of outbound calls and delivering activity reports daily, the DTE Cares Program took its JD Power scores from worst to first. more...

Managing Customer Alerts and Preferences for Success

Wednesday May 27, 2015 - Virtual Event

It's widely accepted that proactive customer communications are key to increasing customer satisfaction and improving engagement, but ensuring alerts are accurate, timely, and in your customer's channel of choice requires a robust management system and cross-team coordination. more...

Multi-Application Networks for Smart Cities: How Utilities are Leveraging Smart Grid Networks to Improve Their Cities

Thursday May 21, 2015 - On-Demand Webcast

A Close Look at How ComEd is Unlocking New City Services and Benefits: A true multi-application platform creates a foundation for today's smart city applications while providing the flexibility to add new services in the future. more...

Improving Strategic Planning in The Energy Industry

Wednesday May 20, 2015 - On-Demand Webcast

Free on-demand webcast: To be successful, energy companies across the globe need to make sound long-term strategic decisions around future investments and projects. However, the ability to act and plan freely is limited by many factors including high capital costs and limited budgets. Other factors such as the global push towards greener energy and the regulatory environment add further complication to the planning process. more...

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