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FEATURED WEBCAST

Managing Customer Alerts and Preferences for Success

Wednesday May 27, 2015 - 12:00 PM Eastern - Virtual Event

It's widely accepted that proactive customer communications are key to increasing customer satisfaction and improving engagement, but ensuring alerts are accurate, timely, and in your customer's channel of choice requires a robust management system and cross-team coordination. more...

From worst to first: DTE Energy's customer satisfaction journey

Thursday May 28, 2015 - 12:00 PM Eastern - Virtual Event

Customer satisfaction is the key to a utility's success. Achieving such satisfaction requires commitment and focus across every level of an organization. With company-wide processes and buy-in, and strong support from its customer care partner, handling thousands of outbound calls and delivering activity reports daily, the DTE Cares Program took its JD Power scores from worst to first. more...

Managing Complexity in the Integration of Demand Response and Energy Efficiency

Wednesday Jun 3, 2015 - 12:00 PM Eastern - Virtual Event

Integrating demand response (DR) and energy efficiency (EE) programs delivers significant benefits to both utilities and their customers. However, this approach also brings new considerations that must be managed effectively. more...

Using Criticality and Value to Reach Optimal Decisions in a Constrained World

Friday Jun 5, 2015 - 12:00 PM Eastern - Virtual Event

Asset intensive organizations need rational criteria to decide which assets or asset systems are most critical and should therefore be looked after first and foremost. Similarly, making the best decisions across your entire organization on how to spend your scarce resources to deliver the highest value is an elusive goal for most organizations. more...

Diving deeper into the details of nuclear power security

Wednesday Jun 17, 2015 - 12:00 PM Eastern - Virtual Event

Every utility doing business in our increasingly digital and interconnected world is faced with security issues, and intrusions are predicted to rise over the next few years--whether from rogue nations or homegrown threats, whether actual physical attacks on infrastructure or cyber attacks on control systems. While a sensitive subject, security issues, concerns and plans of counterattack must be shared within the power industry in order to gain a foothold, in order to start building an active line of industry defense. more...

 
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ON-DEMAND WEBCASTS

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Multi-Application Networks for Smart Cities: How Utilities are Leveraging Smart Grid Networks to Improve Their Cities

Thursday May 21, 2015 - On-Demand Webcast

A Close Look at How ComEd is Unlocking New City Services and Benefits: A true multi-application platform creates a foundation for today's smart city applications while providing the flexibility to add new services in the future. more...

Improving Strategic Planning in The Energy Industry

Wednesday May 20, 2015 - On-Demand Webcast

Free on-demand webcast: To be successful, energy companies across the globe need to make sound long-term strategic decisions around future investments and projects. However, the ability to act and plan freely is limited by many factors including high capital costs and limited budgets. Other factors such as the global push towards greener energy and the regulatory environment add further complication to the planning process. more...

Optimizing Your Demand Response Program Using Big Data and Bring Your Own Device

Tuesday May 19, 2015 - Virtual Event

Big data and bring your own device (BYOD) are two pervasive trends in today's business environment. Companies everywhere are looking to use the increasing volume of data to improve business performance as well as leverage the proliferation of devices to drive down DR program costs, better engage stakeholders, and realize complementary energy efficiency benefits. When applied correctly and used together, these same trends optimize the performance of your demand response program. more...

FERC Order 1000: Understanding Transmission Planning In a New Paradigm

Wednesday May 13, 2015 - Virtual Event

Are you struggling to understand how FERC Order 1000 has changed the way RTOs plan their transmission systems? The introduction of competitive solicitation/bidding processes for transmission projects stands to dramatically change the transmission landscape in years to come. However, there are a number of challenges currently facing those interested in participating in the competitive processes throughout these systems. more...

From Forecast to Discovery: Applying Business Intelligence to Power Market Simulations

Tuesday May 12, 2015 - Virtual Event

Power market participants, investors, project developers and industry stakeholders routinely rely on forecasts of market economics and operations to support their decision processes. The most accurate and comprehensive forecasts are developed with the use of power market simulators that provide a great wealth of often hidden and underutilized information. more...

Evolving Beyond AMI to the Utility/Customer Nexus

Thursday Apr 30, 2015 - Virtual Event

Enabled by two-way communications between the utility customer and the utility, smart grid technologies like Advanced Metering Infrastructure (AMI) have fundamentally changed the energy landscape. And with a future sure to be characterized by a growth in distributed generation and new energy management technologies, the relationship between the utility and its customers is shifting radically, and old business models are being challenged. more...

Defining the Value of the Grid

Wednesday Apr 29, 2015 - Virtual Event

Our legacy grid has value and deserves continued investment. As we transition toward a more integrated grid that can accommodate new distributed energy sources, utility-scale renewables and energy storage, we need to keep the best of the old while embracing the new. more...

How Much Is Manual Workforce Scheduling Really Costing You?

Thursday Apr 23, 2015 - Virtual Event

Amidst an ever-growing skills gap, it's crucial to understand how people are scheduled and how work gets done. Across the Energy spectrum, including Oil & Gas, Renewables, Nuclear and Utilities, many of today's organizations remarkably still rely on manual employee scheduling processes. more...

ICForecast Long-Term Integrated Power and Fuels Outlook 2015-2040

Tuesday Apr 21, 2015 - Virtual Event

While the power sector waits for MATS to be resolved and for the final Clean Power Plan rule from EPA, companies in the power and fuel sectors must continue to develop plans and make investments. In this on-demand webinar, ICF will discuss its views of the gas, coal, power, and renewable markets through 2040 to support those types of decisions, all in the context of the regulatory and fundamental market factors that drive them. more...

Award-winning marketing: Drive program participation with compelling creative campaigns

Thursday Apr 16, 2015 - Virtual Event

Discover how to drive program participation by applying the award-winning marketing insights of CLEAResult and Nicor Gas to leverage customer intelligence and compelling campaigns. more...

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