Asset Management

• CIO Report: 2007

  Sierra Energy Group, a division of Energy Central - February 2007

  The result of in-depth surveys and interviews with utility CIOs, the report is a real-world overview that (1) increases your understanding of your marketplace and the important changes that have occurred over the past year; (2) gives you the information you need to align your product and business development efforts to marketplace needs; (3) for vendors, allows you to position your company - your advertising, marketing and sales messages - far more effectively against your competition; and (4) for utilities, provides a high-level perspective on key business and technology issues. These benefits are all acutely more pertinent with today’s movement towards intelligent enterprises.

• IT Performance Management Report 2006

  Sierra Energy Group, a division of Energy Central - December 2006

  The IT Performance Management Report covers this vital discipline that utilities want in the current economic climate: improved efficiency and demonstrable ROI from tightly managed Information Technology.

• NERC Cyber Security 2006; an Overview Toward Implementation

• CIO Report: 2006

  Sierra Energy Group, a division of Energy Central - February 2006

  The result of in-depth surveys and interviews with utility CIOs, the report is a real-world overview that (1) increases your understanding of your marketplace and the important changes that have occurred over the past year; (2) gives you the information you need to align your product and business development efforts to marketplace needs; (3) for vendors, allows you to position your company - your advertising, marketing and sales messages - far more effectively against your competition; and (4) for utilities, provides a high-level perspective key business and technology issues.

Billing

• Billing and Payment Profiles & Best Practices 2007

• Billing And Payment Preferences In Australian Residential Supply

• Customer Care Outsourcing Report

  Warren B. Causey, a division of Energy Central - January 2004

  This 2004 report includes a complete update on this technology and utilities that seem to be increasingly embracing the idea. The report contains 124 pages including, survey reports of what utilities are actually doing, detailed vendor profiles and extensive analysis.

• Best Practice Utilities Billing - An Operational Assessment of Systems and Services

Customer Service / CRM / CIS

• CIS Report 2006: Broadening CIS Horizons Across the Enterprise

  Sierra Energy Group, a division of Energy Central - May 2006

  The result of a survey of over 100 executives at utilities of all sizes across the US and Canada, The 2006 CIS Report is a comprehensive view of this important marketplace. Utility executives will find it invaluable for its insightful market analysis and vendor comparisons. And for vendors, it's a wealth of strategic analysis, customer insight, and competitive information — a virtual blueprint for how to sell in this market.

• Mobile Data and Field Services Report

  Energy Central - August 2005

  Now this all new edition of the Causey Mobile Data & Field Services Report delivers a strategic evaluation of field force automation, its quantifiable cost benefits and improved customer service efficiencies. As with all Causey Reports, the all new Mobile Data Report delivers actionable intelligence for utilities and vendors alike.

• CIS/CRM Report

  Warren B. Causey, a division of Energy Central - June 2005

  The CIS/CRM Report is an in-depth analysis of important news in the utility CIS/CRM industry. The result of a survey of nearly 100 executives at utilities of all sizes across the U.S. and Canada, it's an in-depth view of both utilities and vendors and points the way to a new paradigm of customer-centric systems.

• Customer Care Outsourcing Report

  Warren B. Causey, a division of Energy Central - January 2004

  This 2004 report includes a complete update on this technology and utilities that seem to be increasingly embracing the idea. The report contains 124 pages including, survey reports of what utilities are actually doing, detailed vendor profiles and extensive analysis.

Legislation / Regulatory

• NERC Cyber Security 2006; an Overview Toward Implementation

• Roadmap to Best Practices for Utility Wireless Collocation

• Homeland Security; Protecting Utilities Critical Infrastructure

• Utelco Trends of North America, 2004

Metering, AMR & Data Management

• Meter Reading Profiles and Best Practices 2006

• Wireless M2M communication and AMR- PDF Version

• Wireless M2M communication and AMR- Paper Copy

Mobile Workforce Management

• Location. Location. Location. Does it Matter in Mobile Field Service?

• Enterprise Solutions Report 2006

  Sierra Energy Group, a division of Energy Central - November 2006

  The Report includes the results of a comprehensive research effort under the leadership of renowned industry analyst Warren Causey. The Report includes an industry overview and analysis, utility management survey and interview results, an analysis of the vendor landscape, and vendor profiles.

• Mobile Data Report 2006

  Sierra Energy Group, a division of Energy Central - October 2006

  As utilities continue to push enterprise application such as CIS, ERP, EAM, Workforce Management and others out to field crews through mobile data systems, quantum leaps in the effectiveness and efficiency of these teams and individuals in the field are being realized. This “mobile” segment of the utility market is, not surprisingly, the fastest growing segment of the utility enterprise solutions market. The SEG Enterprise Solutions Market Intelligence Service (ES-MIS) has identified more than 200 projects opportunities; the leading application areas for these planned project activities are mobile projects. This market has been building for some time, but the convergence of technology, operating needs, and regulatory requirements has created a unique window of opportunity for utilities to finally push their operations to the field.

• The Utility Enterprise Solutions Report

  Energy Central - December 2005

  One of the hottest topics in utilities is enterprise solutions - Enterprise Resource Planning and Asset Management, GIS, Work Management Systems, Business Intelligence and Outage Management. The potential market is enormous with over $2 billion in expenditures planned over the next three years. Once again, Warren Causey has made a thorough investigation of this complex market, surveying hundreds of utilities of all sizes. The result: this new report; an insightful, comprehensive analysis of the enterprise solutions market.

New Technologies / Markets

• Roadmap to Best Practices for Utility Wireless Collocation

• Wi-Fi and WiMAX for Utilities: A Primer Update 2006

• Opportunities for Electric Utilities: Broadband over Power Line in 2006

• Mobile Data and Field Services Report

  Energy Central - August 2005

  Now this all new edition of the Causey Mobile Data & Field Services Report delivers a strategic evaluation of field force automation, its quantifiable cost benefits and improved customer service efficiencies. As with all Causey Reports, the all new Mobile Data Report delivers actionable intelligence for utilities and vendors alike.

Outsourcing

• Outsourcing 2003

• AMR Installation Best Practices

• The Chartwell Report on Proactive Customer Service Solutions

• Outsourcing of Metering Services

People

• Project Management Performance Benchmarks

• Continuous Improvement in the Energy Industry

• Call Quality Practices

• Forecasting Customer Switching and Churn

T&D Automation

• Electric Distribution Utility Roadmap, Phase II: Planning for Now and 2010

• Location. Location. Location. Does it Matter in Mobile Field Service?

• The Energy Matrix

• The World Market for Substation Automation and Integration Programs in Electric Utilities: 2005-2007

Technology

• Roadmap to Best Practices for Utility Wireless Collocation

• Opportunities for Electric Utilities: Broadband over Power Line in 2006

• Mobile Data and Field Services Report

  Energy Central - August 2005

  Now this all new edition of the Causey Mobile Data & Field Services Report delivers a strategic evaluation of field force automation, its quantifiable cost benefits and improved customer service efficiencies. As with all Causey Reports, the all new Mobile Data Report delivers actionable intelligence for utilities and vendors alike.

• IT Performance Management Report

  Warren B. Causey, a division of Energy Central - November 2004

  The IT Performance Management Report is the first to cover this vital discipline that utilities want in the current economic climate: improved efficiency and demonstrable ROI from tightly managed Information Technology.

Telecommunications

• NERC Cyber Security 2006; an Overview Toward Implementation

• Roadmap to Best Practices for Utility Wireless Collocation

• Wi-Fi and WiMAX for Utilities: A Primer Update 2006

• Opportunities for Electric Utilities: Broadband over Power Line in 2006

Utility Business

• IT Performance Management Report

  Warren B. Causey, a division of Energy Central - November 2004

  The IT Performance Management Report is the first to cover this vital discipline that utilities want in the current economic climate: improved efficiency and demonstrable ROI from tightly managed Information Technology.

• The New Utility Model

  Warren B. Causey, a division of Energy Central - January 2004

  The utility industry isn't sitting still, nor is the information technology which will enable it for the future. But a New Utility Model is evolving. For the last eight years, Warren B. Causey, Ltd. has been known as the premier source for up-to-date research and information on the Energy/Utility Industry.

• Global Utilities

• Global Gas Utilities