Articles
Posted By: Sheri Givens
On: July 27, 2015
In well-established industries, consumers can count on third-party organizations for the information they need about the true customer experience when it comes to a certain product or service.  For example, each year, Americans who are in the market for a new car can rely on JD Power’s recently released Vehicle ... more...
Filed under: Solar
Posted By: Charles Y. Chen, PhD
On: July 24, 2015
I am addicted to C-SPAN. Especially now, when the 2016 presidential election season is well underway. There is endless coverage of conventions, town halls, and conferences. While I pay attention to candidates' views on important topics such as national security, entitlement, and tax reform, I am listening intently on their ... more...
Filed under: Grid Operations
Posted By: Gerald Conn
On: July 23, 2015
Those who work outdoors are usually well acquainted with weather hazards and tend to keep a closer eye than most on the local weather report. When weather conditions directly affect your workday—especially when weather turns severe—it’s critical to understand how to protect yourself and avoid many weather-related safety myths that ... more...
Filed under: Risk & Operations
Posted By: Lisa Wood
On: July 22, 2015
By 2020, a staggering 80 percent of the adults on the planet will own a smartphone, reflecting a global society that is truly passionate about being connected.  Here in the United States, this passion goes beyond just smartphones and runs the gamut—from iPads and smartwatches to home automation devices and ... more...
Filed under: Business & Corporate
Posted By: Udi Merhav
On: July 21, 2015
The rise of connected consumer electronic devices in this “Internet of Things” era continues to surge and is opening market opportunities for midstream energy efficiency. Over the last few years, retailers (the midstream market), electronics manufacturers (the upstream market) and the utility sector have developed models of collaboration to achieve ... more...
Filed under: Energy Efficiency
Posted By: Kevin Herring
On: July 20, 2015
"Dear Consultant, I try to hire the best employees. Once they're on board, I work hard to motivate them applying what I learned in my management training. My employees don't seem lazy, and they're definitely smart enough to do the job, but for some reason things aren't working. People keep ... more...
Filed under: Human Resourcess
Posted By: Todd Haycock
On: July 17, 2015
Research conducted by the U.S. Postal Service (USPS) Office of Inspector General (OIG) and consulting firm InfoTrends reveals a majority of utility customers still prefer to receive paper bills through the mail. The national average of customers across all industries that look to monthly mailed bills as a file copy ... more...
Filed under: Billing & Customer Care
Posted By: Brian Crow
On: July 16, 2015
The public service industry is on the verge of profound changes that stand to impact lives and resources for generations to come. The changes made by cities and utilities will affect the future in big ways. Consider the average streetlight. Today, it typically brightens a dark parking lot or roadway. ... more...
Filed under: Metering
Posted By: Stephen Heins
On: July 15, 2015
State utility commissioners in all 50 states are under a lot of stress. First, they must formulate and plan for the future of their states' electrical grids and at the same time, keep their eyes on the developments in Washington and on the EPA whose Clean Power Plan (CPP) is ... more...
Filed under: Policy, Regulatory & Legal
Posted By: John Redding
On: July 14, 2015
Today’s electricity networks were designed on the presumption that load and generation were both predictable and slow-moving. Because of this presumption, control room operators had time to wait for the Energy Management System to identify the size of any change and available resources to respond to the change and to ... more...
Filed under: Demand Response

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Part 1 of 3 - Driving a Better Utility Customer Experience with Analytics as a Service: Making the Most of Multichannel

Tuesday Jul 28, 2015 - 12:00 PM Eastern - Virtual Event

A Free Intelligent Utility Webinar Series: Tuesday, July 28 - Making the Most of Multichannel | Tuesday, August 18 - Responding to the Voice of the Customer | Tuesday, September 29 - Increasing Program Success with Predictive Analytics more...

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The average utility faces $8 million of annual cyber risk from attacks that target end-user devices. As companies expand mobile workforces and bring-your-own-device policies, and as threats become increasingly sophisticated, this risk will only grow. more...

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