How to Navigate the Changing Utility Customer Experience
Evolving technology and communication channels are driving change to the customer experience by forming a new set of customer expectations with each new technological advance.
View this on-demand webinar to hear stories from Duke Energy, Georgia Power, and Oncor on how they navigated the customer engagement landscape and use data to focus on proactive, preference-driven interactions and communications.
Featured Utility Speakers:
New Product Development Manager, Duke Energy
Senior Social Media Analyst, Georgia Power Company
Director of Customer Service & Solutions, Oncor
Following real-life examples from each utility, Energy Central will conclude the webinar with a round table session addressing timely, pertinent questions faced by utilities when working to understand and evaluate customer needs. A leading utility marketing campaign firm, KSV, will also share proven tips & tricks to help utilities effectively reach customers and therefore maximize value from customer engagement technology investments.
View now the Utility Insights Webinar: How to Navigate the Changing Utility Customer Experience.