Energy Central Organization Profile Tata Consultancy Services (TCS)


Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses.


Recorded Webinar

How to Navigate the Changing Utility Customer Experience

Evolving technology and communication channels are driving change to the customer experience by forming a new set of customer expectations with each new technological advance.

View this on-demand webinar to hear stories from Duke Energy, Georgia Power, and Oncor on how they navigated the customer engagement landscape and use data to focus on proactive, preference-driven interactions and communications.

Featured Utility Speakers:


Delta Sonderman
New Product Development Manager, Duke Energy



Emerson Cunningham
Senior Social Media Analyst, Georgia Power Company



Amanda Townsend
Director of Customer Service & Solutions, Oncor

Following real-life examples from each utility, Energy Central will conclude the webinar with a round table session addressing timely, pertinent questions faced by utilities when working to understand and evaluate customer needs. A leading utility marketing campaign firm, KSV, will also share proven tips & tricks to help utilities effectively reach customers and therefore maximize value from customer engagement technology investments.

View now the Utility Insights Webinar: How to Navigate the Changing Utility Customer Experience.

Recorded Webinar

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