Turning TCPA Lemons into Enterprise Lemonade: Exelon and Neustar Discuss TCPA and Enterprise Phone Management for Utilities
Posted for Neustar
Utility organizations strive to improve customer satisfaction by communicating timely information through text alerts and automated messaging. These effective methods of communication however are at risk of violating TCPA regulations. On average, twenty percent (20%) of outbound calls and texts initiated by utilities are sent to a number that no longer belongs to the customer.