Customer-Centricity and the New UtilityPosted to innogy Consulting US
- Oct 9, 2019 1:00 pm GMT
- 872 views
In 2019, "change" is the new normal for utilities. This constantly dynamic state makes it more important than ever to put the demands and expectations of the utility customer first. Our customer-centricity whitepaper takes a deep dive into the factors shaping the new utility and the steps necessary to connect with a customer base that is more engaged and more empowered than ever before.