“Remote technical support played a major role in slashing Noble Drilling’s downtime from 10% to 4% in about a year.”
Collaboration is a hot topic in the manufacturing and energy industries for good reason. Efficient collaboration helps workers connect to expert resources faster and speed time to market. In short, it helps lower costs and improve profits. Noble Drilling, an offshore drilling contractor based in London, wanted to improve uptime at their rigs which sparked the idea of remote collaboration.