AGENT511

AGENT511 provides a Utility Preference Manager that orchestrates customer subscriptions, applications, and communication channels.

White Paper

Customer Engagement for Utilities through Blockchain

Posted to AGENT511

ID 78439831 © Alexlmx | Dreamstime.com

Access this White Paper from AGENT511

Gain full access to this content by providing your information below, which will be shared with the sponsor.

Privacy and security are major priorities for large organizations and utilities are no exception. Current approaches, including Federated identity models, fail to solve these problems and further limit innovation across the utility. Download this white paper and learn that by leveraging self-sovereign identity and unlocking the potential in blockchain, utilities are able to tap unrealized opportunities in service delivery, EV loyalty and mobility, and energy credits and DER programs.
Jay Malin's picture

Thank Jay for the Post!

Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.

Discussions

Matt Chester's picture
Matt Chester on Sep 23, 2019 9:32 pm GMT

really interesting ideas, Jay. I find that most people (myself certainly often included) see blockchain as a confusing concept that's hard to grasp, no matter how it's explained. Do you think this will be a hindrance towards the utilization of the tech for customer engagement, or is the blockchain all behind the scenes so that the customer doesn't even realize they're benefitting from blockchain? 

Jay Malin's picture
Jay Malin on Sep 27, 2019 3:59 pm GMT

Thanks Matt.  My opinion is that the best technology will be invisible to the end user.  The objective is to make the concept of identity - via decentralized identity (DID) seamless and transparent to the end user.  The hope it to provide the toolkits and SDK's to the user community, namely utilities so they can readily implement this technology without having web developers become experts in blockchain.  There's a ton of momentum and I am confident the tech won't become the hindrance - ultimately ecosystem and integration will faciliate adoption  I appreciate your interest!

Matt Chester's picture
Matt Chester on Sep 27, 2019 9:12 pm GMT

My opinion is that the best technology will be invisible to the end user.

True-- or as Arthur C. Clarke said: "Any sufficiently advanced technology is indistinguishable from magic"

Get Published - Build a Following

The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.

If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.

                 Learn more about posting on Energy Central »