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Podcast / Audio

Rob Chapman, VP Energy and the Environment, Energy Power Research Institute, EPRI

Posted for AESP

Image used with permission

- Making sure that utilities evolve the grid is incredibly important; they own that. They have that opportunity
- The customer now has a choice; so utilities have to focus on customer service
- The iPhone enabled convenience, and because of that we’re willing to spend quite a bit for our smart phones


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Matt Chester's picture
Matt Chester on July 1, 2019

The customer now has a choice; so utilities have to focus on customer service

So critical-- choice here is forcing the utilities to be better than the rest. That competition is really benefitting the customer!

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