Duke Energy earns EEI's 'Emergency Recovery Award' for power restoration efforts in Carolinas after Hurricane Florence
- January 11, 2019
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The Emergency Recovery Award is given to select EEI member companies to recognize their extraordinary efforts to restore power to customers after service disruptions caused by severe weather conditions or other natural events.
The winners are chosen by a panel of judges following an international nomination process. Duke Energy received the award this week during EEI's
"Hurricane Florence caused historic flooding along the Carolinas' coastal communities and more than 1.8 million of our customers lost power," said
"While flooding presented some unique challenges to our restoration efforts, we were able to restore power to nearly 1.2 million customers in the first three days after the storm made landfall. We are forever grateful for our customers' patience and kindness during that time, and for our government partners and the dozens of utilities who worked alongside us to restore power and normalcy to our communities," Sideris said.
"The dedication of Duke Energy's crews to restore service throughout the Carolinas after Hurricane Florence illustrates our industry's commitment to customers," said EEI President
Duke Energy continues to learn from and improve its performance after every storm.
For example, after Hurricane Irma in 2017, the company developed a way to use geographic information system (GIS) technology to monitor changing road conditions to help crews reach power outage locations safely and quickly. (See related story: https://illumination.duke-energy.com/articles/this-technology-helped-crews-improve-hurricane-response)
The company also has improved communication with customers after major storms, updating them with proactive text messages and emails.
About Duke Energy
A Fortune 125 company, Duke Energy was named to Fortune's 2018 "World's Most Admired Companies" list and Forbes' 2018 "America's Best Employers" list.
EEI is the association that represents all
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SOURCE Duke Energy