As digital transformation accelerates, utilities have more tools than ever to improve service but the customer experience still rises or falls on trust, simplicity, and human connection.
INFLIGHT 2026 with Paymentus is a hands-on workshop series focused on the Golden Age of Service: how utilities can pair intelligence and intentional service design to reduce friction, strengthen loyalty, and deliver experiences that feel easier, clearer, and more personal.
Come Hear Our Brilliant Group of Panelists:
Brandy Bolden, Chief Customer Officer, SMUD
Shannon Ash, Affordability Program Manager, City of Fort Collins
Joe Ramallo, Chief Customer Officer, LADWP
Orlando Pete, Customer Service Manager, NTUA
Christine Miles, Director, National Sales, Paymentus
