Extending Field Team Reach Through Remote Operations

How utilities can inspect and maintain more infrastructure, and make better asset decisions, without adding field resources at the same rate.

Utilities are responsible for more infrastructure than ever, much of it aging and increasingly exposed to severe weather. At the same time, many of the most experienced field workers are approaching retirement, taking decades of system knowledge with them, and replacing that expertise is slow and difficult. The people who remain are covering more ground, and a significant share of their time goes to traveling to assets just to inspect them, document conditions and determine next steps. The data from those inspections also doesn't always reach the asset management and planning decisions it should inform.

In this Energy Central session, Christina Park and Michael Dorr to discuss how inspection and field operations are changing, drawing on their respective careers at the New York Power Authority and Florida Power & Light. The session will look at where a person needs to be on site, where work can be done remotely, and how inspection data can support asset management, from maintenance prioritization to capital planning.

The session includes a live demonstration of Remote Ops and the newly released Asset Command, showing how a remote inspection moves from data capture to actionable asset information.

The goal isn't to replace people. It's to keep experienced teams focused on the work where their time and expertise matter most, and to capture their knowledge in ways that support the next generation of the workforce.

What you'll learn:

  • Which inspections require someone physically on site and which can be completed remotely

  • How to expand inspection coverage across your asset base without adding field resources at the same rate

  • How connecting inspection data to asset management workflows supports maintenance prioritization and capital planning

  • How remote operations fits into existing inspection and maintenance workflows, demonstrated live with Remote Ops and Asset Command

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