This special interest group supports professionals who are involved in the critical mission of restoring service, business continuity and effective emergency preparedness in gas and electric utilities. 

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ICS Insights: What are you doing with your lessons learned?

The recent hurricane activity from North Carolina to Hawaii has resulted in varying impacts to many utilities nationwide.  

In order to improve the response process, it’s important to conduct immediate debriefings with those involved in the emergency responses and to capture their ‘lessons learned’. In doing so, the ideas and procedural issues, training and other factors like updates to GIS and maps can be completed while the information is still fresh on everyone’s mind.  Capturing the information can be done via face-to-face meetings, emails sent to the appropriate staff or through a survey process.

The important thing is to create a timeframe and deadline in which you can capture the information, organize it and assign the necessary improvements to the most well-equipped staff. If you are not continuously improving your policies, plans, procedures, training and exercises- history is bound to repeat itself and ‘lessons learned’ become ‘lessons observed’ the next time an emergency or disaster strikes.  Take control of your system and capture important information NOW!

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