This special interest group supports professionals who are involved in the critical mission of restoring service, business continuity and effective emergency preparedness in gas and electric utilities. 

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ICS Insights: How is your Incident Management Team (IMT) structured?

There are a variety of acronyms out there like NIMS, ICS, IMT – and words like Crisis, Disaster, Emergency or Recovery. How does your organization build a scalable structure when the chips are down or that’s ready to deploy in an emergency?  Perhaps you are facing a building fire and evacuating personnel, or an active shooter in the vicinity of your staff or operations, maybe a natural disaster or cyber attack or data center crash.  In these emergency situations, many, if not all areas of the organization are impacted. 

A well organized, trained and exercised response plan is crucial in successfully activating your structure to address the emergency at hand.  Additionally, the day of the week and time of day matter.  If the emergency happens during ‘normal’ business hours, typically Monday through Friday, 8 a.m. – 5 p.m. you are likely prepared with a ready response force.  But if the emergency happens at 2 a.m. on Sunday- there’s an entirely different protocol in terms of who you wake up in the middle of the night.  Even organizations with 24/7/365 staff experience challenges when unplanned events arise during the shift with fewer people, training or preparation.

As you develop or refine your structure, make sure you are paying attention to all shifts and days of the week.  And seek tried and true methodologies for activating the right people and in time for it to matter.  Let us know if we can help!

Ann Steeves's picture

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