If communication benchmarking is on your priority list for 2018 (in which case, good for you), the National Rural Electric Cooperative Association has identified a great candidate for you. It has bestowed a communication leadership award upon the chief executive of Ohio's Electric Cooperatives. Lessons and practices shared under Pat O'Loughlin's leadership have "resulted in the realignment of human resources to improve communication challenges, enhanced employee engagement, member acceptance of an impending rate increase, and other benefits," NRECA says. Has your company undertaken benchmarking lately? If so, what positive results have you seen?
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