At the Utility company I work for we're starting to assess our current mobile capabilities. We currently have 5+ applications that have all been purchased as an "addon" to core business systems but are now looking for a more unified approach. Some of the main drivers are an increased end-user experience (working in 1 system as opposed to 2-3), and potential to integrate different business processes into the software in the future. The work that gets performed today can be classified as short-cycle and long cycle work, as well as unscheduled (emergent) work.
What sort of technology does your utility company to update and complete work in the field?
What trends do you see in technology that could potentially disrupt this space?Â
Is there one solution for your field workers, or does the type of work dictate what system it is coming from?Â
What sort of industry leaders are out there for field service management for the Utility sector? We aren't looking for a new work management system, just something flexible enough to use with multiple backends.Â
What's the breakdown of Windows/Android/iPhone in your field services?
Does your company support BYOD for field workers?Â