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Beyond Deployment: Smart meter maintenance, repair and replacement

Work Force

There is a lot of emphasis being placed on the roll-out and installation of smart meters for utilities and their customers. However, with all of the focus on the initial issues, it's important not to lose sight of issues that can and will arise further down the road -- specifically the maintenance, repair and eventual replacement strategies for the meters. While full-scale replacement may not occur for several years, maintenance issues can occur almost immediately.

For some utilities, the primary focus remains with the installation. Until that is complete, they prefer to hold off on creating their maintenance, repair and replacement strategies. One such utility is Salt River Project (SRP). SRP began installing smart meters in 2005. Currently, the 930,000-customer utility has about 317,000 meters installed. "Our plans are to continue until we reach full deployment in 2014," said John Gomez, supervisor of metering and customer services. Currently, according to Gomez, maintenance, repair and replacement are handled informally and on an as-needed basis. "Our system will monitor whether or not we are getting a read on each meter," he said. "If not, we will visit the site. At this point, though, we are still evaluating formal maintenance and replacement programs. We have nothing in place at this time."

Maintenance and Repair Strategies

One utility with a comprehensive maintenance and repair program is Pacific Gas & Electric (PG&E). "During deployment, we have a certain number of meters that fail immediately, due to production problems," said Bob Craig, supervising engineer, SmartMeter operations. "We also have various methods to detect whether the modules are working or not after the meters are installed." If there is a problem, someone will be sent out to service it. PG&E also has proactive programs, such as battery replacement.

San Diego Gas & Electric (SDG&E) also has a formal approach to asset management and maintenance, including its smart meters. "All of the assets in the smart meter business have various design lives," said Ted Reguly, director, smart meter program office. There is a 15-year life on electric meters and gas modules, 34 years for gas meters and five years for IT equipment. "We will be monitoring key performance indicators to manage these assets," he said. SDG&E has a five-year warranty with the manufacturer of its meters, with options to extend the warranty. "We will work with the manufacturer on any returned product failure analysis to determine whether repair or replacement is appropriate," said Reguly.

The smart meters that Southern California Edison (SCE) will be rolling out in 2009 will be covered by a one-year warranty. "If there are failures within the first year, they will be sent back and replaced with new products, rather than being repaired," reported Paul De Martini, vice president, "SmartConnect" program. "However, we aren't anticipating a lot of failures -- maybe one-half of one percent."

With the way smart meter technology works, of course, SCE won't know about failures until they happen. However, this may be a more proactive approach than the old approach where potential problems might be spotted by a meter reader in the field (such as seeing a roof gutter, tree limb or other heavy object ready to drop onto a meter). The reason, according to De Martini, is that, while meter readers only visit each meter once a month, SCE's system will read meters daily. "As such, we will know every day if there is a problem," he said.

System Maintenance

SCE utilizes SAP asset management to track its assets with meters being one of the major assets. "We also track all of the components in the meters, so we have traceability if there is a problem," said De Martini. That is, SCE knows which production lot each component is associated with and which components came from which upstream suppliers. "For example, if a capacitor fails, we know all of the other meters in the system that use that same capacitor from that same production batch," said De Martini. "This allows us to do root cause analysis a lot faster."

In terms of its system maintenance, PG&E is installing a network to read the meters. These are typically pole-top devices with batteries. "As such, we have battery maintenance issues with these units, just as we do with the meters," said Craig. "We are a little more aggressive on these -- about a five-year replacement."

As often as possible, PG&E likes to have a three-to-one ratio, in that every end point (e.g., operating smart meter) should be "talking" to three pole-top devices. This redundancy ensures that at last one "read" will get through. It also provides a huge increase in data integrity, according to Craig.

Another consideration on the pole-top devices: A car-pole accident that takes out a distribution line could also take out the meter reading system. "We are training our people such that, when they are responding to this type of accident, they don't forget about potential damage to the meter reading system," said Craig.

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Intelligent Utility magazine is the new, thought-leading publication of the emerging power industry. This article originally appeared in the January/February 2009 issue.

William Atkinson's picture

Thank William for the Post!

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