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A very good post Karen, thanks for sharing. In working with one of our customers a couple of years back, we identitifed an opportunity before the First Responder stage of your post. Without getting too technical (one of my specialities!), we built a secure mobile application that provided a read only view of trouble calls straight to an authorised group of users.
Kasey, This topic comes up more more often than not in this industry. It will continue to be a topic for as fluid as we are in the Utility space. At PG&E, we are a mix of iOS and Rugged Windows where each device serves their purpose. We do allow BYOD, but not for field work - that is limited to just PIM data (Calendar, Email, Contact and some in-house developed Apps).
Hi Kasey, Great questions. Your current situation is fairly common in my experience working across the energy industry in field services for over 10 years. Stemming from siloed business units, different core systems, vendor capability and maturity, and the struggle for a positive business case for a high cost solutions that have low field numbers. Licensing and configuring a Tier 1...