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Excellent post! I agree that this process is not just about technology. Bringing siloed systems together takes an alignment of the people and culture of current departments. IT is often at the center of this alignment but to make a radical transformation, it will take top leadership.
Really great insights, Glen, thanks for sharing them. The smart utility will need to operate in new ways, leveraging data and analytic capabilities to improve reliability, resilience, operations, and service, while empowering consumers. Several regulatory, customer, and technological trends are driving this need to adapt. Utilities need to build business capability and smart utility...
The other important question is how a transaction is confirmed in the process? This is what came to mind for me too, Rakesh. Finding a more efficient bitcoin is necessary from an energy perspective, but it obvoiusly can't lose what made bitcoin/blockchain so valuable in the first place.
Data is typically in siloed systems and difficult to integrate. In addition, geospatial data is big.... extremely big so existing systems cannot handle the volume. Adding time into the equation for scenario planning increases the data volume. New hardware platforms are helping (for example GPU-powered systems) and big data innovations are starting to notice geospatial...
Definitely a difficult problem and technology is just now becoming available that can handle extremely large geospatial datasets. This new approach to geospatial will open up new opportunities for companies and allow much better planning.
Transforming Utility Self-Service Apps to Maximize Customer Experience: Exclusive Interview with Parmarth Naswa, Program Director at Infosys
I am curious about the capability to find out about outages (planned or unplanned) including restoration timeframes. While utilities often have a map or email notifications, it would be useful to include analytics in a self-service app, including the past outages and times for the past month would be even better!
What a great resouce to know about, Bill. I'm curious-- since this book was published in 2013, what would be the most significant change that you would want to update a chapter/page/section on if you could?
Hi Matt, Three things: 1) The broad use of web services and mobile technology. The advancement in GIS technology has been significant. 2) Digital transformation - certainly, the industry is going through a significant change - yet the workflows for day to day operations remain pretty much the same. My blogs tend to highlight these concepts. 3) The drive toward...