- Jun 7, 2019 3:31 pm GMT
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Competition, regulatory pressure, and evolving ownership structures are driving use customer experience (CX) analytics, according to Navigant Research. Traditionally, utilities viewed their business as energy supply but that mindset is shifting to energy services. Consequently, CX is becoming increasingly important because analytics help suppliers determine what impact their investments are having. In fact, revenue from these systems is expected to grow from $53.0 million in 2019 to $116.7 million in 2028. How much interest does your company have in these services? What do you see as its strengths and weaknesses?