Discussing London Hydro’s Quick Ramp, Customer Engagement Price-Motivated Residential Demand Response Pilot at the 40th PLMA Conference”
- Nov 14, 2019 12:00 am GMT
- 1182 views
Photo: RPP Pilot Kick-off Meeting
Participating during the PLMA 40th Conference in St Petersburg, Florida was a great experience. London Hydro presented results of the 15 minutes notice demand response pilot for residential customers and key elements of the customer engagement strategy implemented. If you missed the presentation you can access it here and you can also access our exclusive interview with Energy Central here.
We received a lot of great feedback from a bunch of different folks from different utilities and technology vendors. Most of the interest revolved around London Hydro customer engagement strategy, messaging, the variety of customer outreach events implemented and our Mobile Application Trickl.
Also a lot of people were surprised at the magnitude of the impacts that we were able to achieve in our pilot with only 15 minutes’ warning before the Critical Peak event and how customers still remain engaged after pilot ended. It was very rewarding being able to share our experience with other utilities and companies that are (or may be in the future) implementing similar programs. I hope to see you all next year and keep sharing more experiences.