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Customer Care Professionals Group

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Andy Gotlieb's picture
Andy Gotlieb
Managing Editor of a specialty publication, former public relations practitioner Freelancer
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About me

My professional career has included stints in both journalism and public relations. As a writer and editor, my beats have included city government, state government, police, environment, general assignment and finance.

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Why cheap electricity doesn't necessarily result in lower bills

Wholesale power prices continue to fall. Why aren’t commercial energy bills?

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Source: www.utilitydive.com
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  • February 8, 2019
  • 112 views

There's nothing in this story that probably isn't already known by utility professional, but the points made are likely unknown by the general public. The next time your utility gets complaints from the public or businesses about rates, remember to explain that a lot goes into rate setting.

  • #utility-business
  • #electricity-rates
  • #public-relations
  • #customer-care
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Thank Andy for the Post!

Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.

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Bob Meinetz's picture
Bob Meinetz on February 9, 2019

Andy, missing from Utility Dive's analysis is the fact most ratepayers are now being charged for not only electricity, but a markup on the natural gas used to generate it. For utilities, that ends up as $billions in added revenue, and it's all due to a loophole re-opened when a law banning the practice was repealed in 2005.

Pricing electricity is a complicated subject, but it all boils down to a simple, fundamental tenet: Monopoly Deregulation = Higher Prices. As predictable as the morning sun.

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Recent Comments

Scott Karlin
Scott commented on ...
Why Customers Call?

Great question Karen.

Karen Marcus
Karen commented on ...
Why Customers Call?

Scott, what percentage of utilities would you say get it "right," i.e. use human interaction only for high-level concerns?

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Thanks for sharing this summary, Jack.

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Why Customers Call?

C'mon... don't be shy... post your reasons "why customers call".

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