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Customer Care Professionals Group

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Stephen Murage's picture
Stephen Murage
Lead Consultant Red Steeds Consulting
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  • Member for 2 years
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Maryland opens solar-power subscriptions to all

Maryland has launched a pilot program that will allow anyone to power their home with solar panels — even if they are renters or condo-dwellers, or live in the shade of trees.

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Source: www.washingtonpost.com
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  • August 16, 2018
  • 156 views

The idea of the community solar program is to tap into the pool of residential customers who don’t want to get their energy from fossil fuels but currently have no way to switch to a cleaner alternative. The developers need a critical mass of customers who are willing to buy the projects’ electricity before they can move forward with plans to install solar panels on about 80 acres.

 

  • #large-solar-projects
  • #solar-panels
  • #community-solar
  • #customer-service
  • #customer-care
  • #customer-communication
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Recent Comments

Scott Karlin
Scott commented on ...
Why Customers Call?

Great question Karen.

Karen Marcus
Karen commented on ...
Why Customers Call?

Scott, what percentage of utilities would you say get it "right," i.e. use human interaction only for high-level concerns?

Karen Marcus
Karen commented on ...
EMC’s First VIRTUAL PANEL ON CUSTOMER ENGAGEMENT

Thanks for sharing this summary, Jack.

Scott Karlin
Scott commented on ...
Why Customers Call?

C'mon... don't be shy... post your reasons "why customers call".

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