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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Andy Gotlieb's picture
Andy Gotlieb
Managing Editor of a specialty publication, former public relations practitioner Freelancer
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My professional career has included stints in both journalism and public relations. As a writer and editor, my beats have included city government, state government, police, environment, general assignment and finance.

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Law study turns spotlight on electric industry cybersecurity

Need for free flow of information and regulatory disconnect highlighted as industry and US intelligence community worry over cyberattacks.

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Source: www.globallegalpost.com
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  • February 12, 2019
  • 172 views

If the lawyers are getting involved, there's sure to be confusion ahead. Lawyers are studying electric industry cybersecurity and a new study "recommends that state utility commissions exercise their authority to increase the flow of confidential information regarding vulnerabilities and best practices." in other words, be prepared for a perplexed industry and the public, too.

  • #utility-business
  • #cybersecurity
  • #legal-&-regulatory
  • #cyberthreats-to-power-grid
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Steve Kerekes's picture
Steve Kerekes on February 12, 2019

Here's where those not interested in being glib can learn more about the Vermont Law School's highly regarded Institute for Energy and the Environment. The types of folks you'd want reviewing dockets, examining state laws and regulations to help identify state-to-state variations in policies and legal authorities, for example. A major issue with regard to cybersecurity investments is the recovery of costs, as was confirmed when this study was briefed two days ago before the Critical Infrastructure Committee of the National Association of Regulatory Utility Commissioners. And that's just one of the challenges at hand.

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Recent Comments

Scott Karlin
Scott commented on ...
Why Customers Call?

Great question Karen.

Karen Marcus
Karen commented on ...
Why Customers Call?

Scott, what percentage of utilities would you say get it "right," i.e. use human interaction only for high-level concerns?

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EMC’s First VIRTUAL PANEL ON CUSTOMER ENGAGEMENT

Thanks for sharing this summary, Jack.

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Why Customers Call?

C'mon... don't be shy... post your reasons "why customers call".

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