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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 48 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 31 posts

Freelance Business Writer, Final Draft Communications, LLC

Patty Durand's picture

Patty — 17 posts

President & CEO, Smart Energy Consumer Collaborative (SECC)

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Matt Chester's picture

Matt — 10 posts

Energy Analyst, Chester Energy and Policy

Noelle Palumbo's picture

Noelle — 7 posts

Client Engagement Specialist, KSV

Newest Members of Group

Alana Langdon's picture

Alana joined 12 hours ago

Senior Community Affairs Representative, Strategic Partnerships, External Affairs, Arizona Public Service

Darlene Childers's picture

Darlene joined 13 hours ago

Merchandising Marketing Senior Analyst, Lowe's Companies Inc

Tami Loechler's picture

Tami joined 13 hours ago

Member Services-Group Lead, Connexus Energy

Rhonniel Caringal's picture

Rhonniel joined 3 days ago

Solutions Specialist, Meralco

ron caringal's picture

ron joined 5 days ago

Energy Solutions Specialist, meralco

Jones  Ntorinkansah's picture

Jones joined 1 week ago

General Manager, MCJONES ENERGY LTD

Customer Care Group Member Posts

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Post - Customer Care Group -

Three Themes on Energy Consumers’ Needs for 2020

It’s an exciting time in the energy industry as electric utilities across the U.S. set decarbonization targets and technologies like smart meters, smart home devices and DERs mature and proliferate.
Patty Durand's picture
President & CEO
Smart Energy Consumer Collaborative (SECC)

Member since 2011

President & CEO, Smart Energy Consumer Collaborative (SECC)

Post - Customer Care Group -

Repeat After Me: Repeating Your Messaging Vital to Your Utility

Anyone's who's ever dealt with a child (or a cat or dog for that matter) knows you have have to repeat whatever message you're trying to get across numerous times before it begins to sink in. The same when it comes to your utility's messaging.
Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Post - Customer Care Group -

Customer Care Roundup: Recent Must-Read Posts From Fellow Community Members

Whether you’re interested in developing personas, using digital assets to increase customer engagement, or creating a mobile application, your fellow community members have you covered. Here are several helpful how-to articles from the last two..
Karen Marcus's picture
Freelance Business Writer
Final Draft Communications, LLC

Member since 2017

Freelance Business Writer, Final Draft Communications, LLC

Post - Customer Care Group -

Reimagining the Electricity Bill

Behold the electric bill, a utility’s conduit to the customer. A good electric bill makes for a good customer experience. It informs and educates. It also helps keep the lights on, quite literally, at electric utilities by making sure that..
Rakesh  Sharma's picture
Journalist
Freelance Journalist

Member since 2006

Journalist, Freelance Journalist

Post - Customer Care Group -

Should Your Utility Support Charitable Events?

Sponsoring organizations and events has become more difficult in this era where everyone's seemingly angry or offended. But if you choose carefully, you can make a different and also earn some positive publicity.
Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Customer Care Group Industry News

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