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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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John Egan's picture

John — 47 posts

President, Egan Energy Communications

Patty Durand's picture

Patty — 14 posts

President & CEO, Smart Energy Consumer Collaborative (SECC)

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Matt Chester's picture

Matt — 8 posts

Energy Analyst, Chester Energy and Policy

Noelle Palumbo's picture

Noelle — 7 posts

Client Engagement Specialist, KSV

Audra Drazga's picture

Audra — 7 posts

Vice President of The Power Industry Network, Energy Central

Newest Members of Group

John Pendleton's picture

John joined 6 days ago

Sr. Director, Publicis Sapient

Jeff Hamel's picture

Jeff joined 1 week ago

Head of Energy Partnerships, Google

Mike Cassity's picture

Mike joined 2 weeks ago

Co-Founder & CEO, Flockgen LLC

Niloy Das's picture

Niloy joined 2 weeks ago

Vish Wind Infrastrukture LLP

Jennifer Lee's picture

Jennifer joined 2 weeks ago

Program Specialist, AESP

Tamara Prodrick's picture

Tamara joined 2 weeks ago

Lead Analyst, NY Customer Energy Management, National Grid

Customer Care Group Member Posts

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How to Win at Customer Service: 3 Strategies for Converting Customers into Brand Devotees

Customer Care Group -
Treat your customers the way you want to be treated and speak to them in a language they can understand and they’ll become your most compelling, authentic, and effective form of advertising.

Your Utility’s PR Team Needs to Practice Blocking and Tackling

Customer Care Group -
Plenty changes over time, but the basics of your utility's public relations team should remain the same. Consider "How to Win Friends and Influence People" as a model.

When is No News Good News for Your Utility?

Customer Care Group -
There are times when you should pull back from your public relations efforts, as counterintuitive as it seems. Your PR team can also make good use of that time to work on its next round of pitches.

Customer Care Group Industry News

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