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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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President Egan Energy Communications

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Formerly Mission and Brand Manager KSV

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President & CEO Smart Energy Consumer Collaborative (SECC)

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Client Engagement Specialist KSV

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President Business Training Works, Inc.

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Business Development Specialist APsystems

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President Flux Tailor LLC

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Ceo AXELENT Partners

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Manager, Digital Analytics New York Power Authority

Customer Care Group Member Posts

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Back to School for Your Utility

Customer Care Group -
Back to school often means back to the basics, so here are some general tips for pitching your utility's story to the local media. Remember that pitching doesn't need to be complicated.

Lend a Helping Hand to the Journalists Writing About Your Utility

Customer Care Group -
The experience levels of reporters covering your utility likely is declining, which means it's up to your public relations department to educate those journalists by providing as much background material as possible.

NV Energy Pays Another Big Customer Not to Leave

Customer Care Group -
NV Energy has warned that the loss of its largest customers would hurt future electric demand and shift millions of dollars in costs to other customers.

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