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Intelligent insights & conversations with global power industry professionals

Customer Care Professionals Group

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

5,820 Members

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John Egan's picture

John — 39 posts

President Egan Energy Communications

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager KSV

Patty Durand's picture

Patty — 8 posts

President & CEO Smart Energy Consumer Collaborative (SECC)

Noelle Palumbo's picture

Noelle — 7 posts

Client Engagement Specialist KSV

Jamie Wimberly's picture

Jamie — 5 posts


Tucker Wright's picture

Tucker — 5 posts

Manager KSV

Newest Members of Group

Debbie Langle's picture

Debbie joined 5 days ago

Customer Operations Technology Specialist Omaha Public Power District

Nitika Sardana's picture

Nitika joined 6 days ago

Manager, Customer Success Smart Energy Water

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Fay joined 1 week ago

Consultant Aletheia Energy LLC

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Tim joined 1 week ago

Business Development Consultant Ibex Digital

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Mohammd Reza joined 1 week ago

Research Assistant West Virginia University

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Thomas joined 2 weeks ago

General Sales Manager US Energy Solutions

Customer Care Professionals Group Member Posts

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Your Utility’s PR Department Should Be Befriending Web/Online Editors

The online versions of print publications should be an area targeted by your utility's public relations department as a possible location for various placements of news and opinion. The bar tends to be lower there.

Keys to Good Utility Writing are Confidence, Being Yourself

There are two ways to the make the writing you do for your utility shine: Be confident in what you write and be yourself -- let your personality show through to some extent.

What to Do, and Not to Do, When Writing a News Release

A primary responsibility of the communicator drafting a news release is to sift through complexity and find the theme or two that aligns with the organization’s brand and prioritizes key messages.

Customer Care Professionals Group Industry News

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