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Welcome New Expert Interview Series: Tra Williams, Customer Experience Specialist and New Expert in the Customer Care Community
Poor customer service is one of the big drivers of churn in European energy retail. It’s not difficult to recall a time when you’ve felt underwhelmed when querying an inaccurate electricity bill, when trying to understand a change in payment plan or when changing account after moving home Makes you wonder how much churn there would be in certain U.S. markets if customers...
Andy-- what would you think is the best way for a utility to inform citizens about what they're doing to prevent attacks without increasing the level of concern or even panic in customers who may previously have not even been considering such attacks as a possibility?
They’re usually too long, are filled with industry jargon people don’t understand, contain lots of extraneous information and, invariably, include plenty of self-serving or repetitive quotes that any self-respecting journalist is going to ignore. I feel personally attacked by some of these :) Thanks for the tips, Andy-- really important to keep these types of best...