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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

5,820 Members

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Top Group Members

John Egan's picture

John — 42 posts

President Egan Energy Communications

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager KSV

Patty Durand's picture

Patty — 10 posts

President & CEO Smart Energy Consumer Collaborative (SECC)

Noelle Palumbo's picture

Noelle — 7 posts

Client Engagement Specialist KSV

Peter DeHaan's picture

Peter — 5 posts

President Peter DeHaan Publishing Inc.

Shaina Kaye's picture

Shaina — 5 posts

PR and Social Media Manager KSV

Newest Members of Group

Abhay Gupta's picture

Abhay joined 1 day ago

Founder & CEO Bidgely

Stuart Ravens's picture

Stuart joined 3 days ago

Principal Research Analyst Navigant

Victoria Dreharova's picture

Victoria joined 3 days ago

Demand Generation Marketer Methodia

Rahul Krishna Pandey's picture

Rahul Krishna joined 1 week ago

Sr. Manager GIS - Utility (Gas & Electric) RMSI Private Limited

Emerson Cunningham's picture

Emerson joined 1 week ago

Owner Social Media Success Strategies

Karen Shallcross's picture

Karen joined 1 week ago

Program Manager DNVGL

Customer Care Group Member Posts

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Using Voice to Transform Your Customer Engagement

Customer Care Group -
Voice technology requires the support of new platforms, strategies, and content types. It offers an incredible opportunity for you to actually BE your customers’ trusted advisors—what you continually strive to be. But only if you take action now.

Using Voice to Transform Your Customer Engagement

Customer Care Group -
Voice technology requires the support of new platforms, strategies, and content types. It offers an incredible opportunity for you to actually BE your customers’ trusted advisors—what you continually strive to be. But only if you take action now.

The Seven Components of A World-Class Utility Customer Experience Strategy

Customer Care Group -
Crafting and deploying the best CX strategy will increase customer engagement and satisfaction, lower customer acquisition costs, reduce customer churn and build a strong brand following.

Voice of the Customer Is Essential to Utility Customer Experience

Customer Care Group -
With rising energy costs, deregulation, increased regulatory pressure to improve customer service, and the decentralization of energy, there is significant pressure on utilities to improve customer engagement.

Customer Care Group Industry News

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