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These advances have multiple goals. Of course, companies want to reduce operating costs, and having machines take on work that individuals do has been occurring since the first computers were built more than 50 years ago. Then, a roomful of individuals would load punch cards into machines.
If in the time it takes me to look up the number for and call my utility's customer service center (not to mention the wait time that inevitably comes) I can instead just as easily look up the answer to my question, I'd consider that a win. I'd consider that a win-win for customer and utility! Of course for more complex questions/issues from customers, calling will still be necessary and...
Agree Paul, and we're on the edge of a much bigger discussion about the value of AI, and whether there's a limit to whether usefulness and even safety inevitably suffer more than benefit by removing human interaction from important functions we perform every day. I believe they do. But during a holiday discussion with my sister, she disagreed so vehemently I felt my...
This is hyperlocal, why does it matter? Because of why UGI and the other utilities were recognized—for going beyond simply providing energy to customers and marketing new products and becoming a "value-added partner" for their customers and community, according to the senior VP of Escalent, the company responsible for the study.
And it pains me to say it, but the idea of “influencers” is here to stay. At first glance, influencers seemed to be the type of millennials who are able to sell overpriced designer acne medicine and makeup to gullible teens — and that isn’t necessarily wrong — but it’s seemingly more than just that. And if something works, so be it.
More importantly, it builds strong utility-customer relationships Given that FL is currently in the middle of a battle for/against deregulation of the energy sector, I wonder how much of this is FPL purposely trying to give a trusted 'win' to its customers ahead of any potential vote on the topic.