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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 


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Top Group Members

John Egan's picture

John — 48 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 29 posts

Freelance Business Writer, Final Draft Communications, LLC

Patty Durand's picture

Patty — 16 posts

President & CEO, Smart Energy Consumer Collaborative (SECC)

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Matt Chester's picture

Matt — 10 posts

Energy Analyst, Chester Energy and Policy

Noelle Palumbo's picture

Noelle — 7 posts

Client Engagement Specialist, KSV

Newest Members of Group

Lynne Witter's picture

Lynne joined 3 days ago

Principal, NorthLink Communications Group

zora dougherty's picture

zora joined 4 days ago

Consultant, 1972

Gary Johnson's picture

Gary joined 6 days ago

Sales Director, Black & Veatch

Derek Button's picture

Derek joined 6 days ago

Engineering Manager, Saskatoon Light & Power

Tim Parent's picture

Tim joined 1 week ago

University of Utah

Bob Champagne's picture

Bob joined 1 week ago

Vice President- Digital Innovation & Research, TMG Consulting

Customer Care Group Member Posts

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Customer Care Group -

Customer Care Roundup: Recent Must-Read Posts From Fellow Community Members

As you work on launching your early 2020 initiatives, don't forget to take some time to get caught up on the latest from your fellow group members.
Karen Marcus's picture
Freelance Business Writer
Final Draft Communications, LLC

Member since 2017

Freelance Business Writer, Final Draft Communications, LLC

Customer Care Group -

Machine Learning Reshapes the Customer Care Landscape

Utilities now collect more information about their customers than at any time in history, and machine learning is emerging as a key way to empower them to leverage the data for competitive gain. As a result, machine learning is changing how these..
Paul Korzeniowski's picture
B2B Content producer

Member since 2011

B2B Content producer, Self-employed

Customer Care Group -

What Public Relations Trends Should Your Utility Follow in 2020?

What trends should your utility's public relations department be following? Some so-called trends really are business as usual -- blocking and tackling, in football parlance -- but there are few new things to consider.
Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Customer Care Group -

What Are Consumers’ Top Needs Around DERs?

For many distributed energy resources (DERs), growth has been remarkable in recent years. Technologies have improved and prices have fallen considerably, leading more and more consumers to find DERs suitable solutions for their home energy needs.
Patty Durand's picture
President & CEO
Smart Energy Consumer Collaborative (SECC)

Member since 2011

President & CEO, Smart Energy Consumer Collaborative (SECC)

Customer Care Group Industry News

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