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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

5,820 Members

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Top Group Members

John Egan's picture

John — 46 posts

President Egan Energy Communications

Patty Durand's picture

Patty — 13 posts

President & CEO Smart Energy Consumer Collaborative (SECC)

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager KSV

Audra Drazga's picture

Audra — 7 posts

Vice President of The Power Industry Network Energy Central

Noelle Palumbo's picture

Noelle — 7 posts

Client Engagement Specialist KSV

Matt Chester's picture

Matt — 7 posts

Energy Analyst Chester Energy and Policy

Newest Members of Group

Andrew Dillon's picture

Andrew joined 2 days ago

Senior Principal West Monroe Partners

Donald Mcphail's picture

Donald joined 3 days ago

Senior Product Marketing Manager Uplight

Tricee Limtiaco's picture

Tricee joined 3 days ago

Asst General Manager, Admin Guam Power Authority

AMANDA SMITH's picture

AMANDA joined 4 days ago


Naveen Maheshwary's picture

Naveen joined 4 days ago

EXL Utilities CoE Leader EXL

Jenna Rowell's picture

Jenna joined 1 week ago

Director, External Communications Arizona Public Service

Customer Care Group Member Posts

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Blockchain Networks Enable Charging Incentive Programs for Utilities

Customer Care Group -
Electric vehicle (EV) charging is emerging as one of the most interesting applications of blockchain technology as utilities seek solutions to align customer charging behavior with their operational needs.

Welcome New Expert Interview Series: Tra Williams, Customer Experience Specialist and New Expert in the Customer Care Community

Customer Care Group -
Next up in Energy Central’s popular ‘Welcome New Expert Interview Series’ comes with a customer focus as I have a chance to catch up with Tra Williams.

Got the Time? Your Utility Needs to Mind it When Dealing with the Media

Customer Care Group -
Timing is everything when it comes to securing media coverage. Get in early when contacted by the press and make sure you contact journalists at the proper times.

Omit (or Improve) Your Utility’s Press Material Quotes

Customer Care Group -
Quotes often are the weakest part of any press release. You can improve your utility's press releases by reducing the number of quotes and punching up the ones you do keep to omit the obvious.

Customer Care Group Industry News

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