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Customer Care Professionals Group

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

5,820 Members

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Top Group Members

John Egan's picture

John — 34 posts

President, Egan Energy Communications

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Patty Durand's picture

Patty — 8 posts

President & CEO, Smart Energy Consumer Collaborative (SECC)

Noelle Palumbo's picture

Noelle — 7 posts

Client Engagement Specialist, KSV

Peter DeHaan's picture

Peter — 5 posts

President, Peter DeHaan Publishing Inc.

Kate Zabriskie's picture

Kate — 5 posts

President, Business Training Works, Inc.

Newest Members of Group

Sabine Froning's picture

Sabine joined 3 days ago

Managing Partner, Communication Works - Banek, Froning, Reise GmbH

Tom Malone's picture

Tom joined 1 week ago

Business Operations Analyst, PPL Electric Utilities

Scott Karlin's picture

Scott joined 1 week ago

Vice President, Global Energy & Utility Solutions, Alorica

Matthew Allen's picture

Matthew joined 1 week ago

Customer Care & Billing Manager, Vermont Gas

Judy Jacobson's picture

Judy joined 1 week ago

Sr. Analyst, SRP

Christopher Chronis's picture

Christopher joined 2 weeks ago

Director, Product Marketing, Output Solutions, Fiserv

Customer Care Professionals Group Member Posts

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When Should Your Utility Right Wrongs?

When should you correct an error about your utility that appears in the media's reporting? There's no set answer, but you probably should let things go more often than not unless they're of an incredibly damaging nature.

Rate Design for Consumer Empowerment

There are valuable lessons to be learned from the experiences of Illinois, California and other utilities across the country who have implemented TOU rates for their customers.

Jazz Up Your Utility’s Press Conferences and Events

The three keys to real estate are "location, location, location," but that also applies in some regards to public relations. Spice up your utility's press conferences and other events by choosing interesting locales that are part of the company.

Customer Care Professionals Group Industry News

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