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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 47 posts

President, Egan Energy Communications

Patty Durand's picture

Patty — 14 posts

President & CEO, Smart Energy Consumer Collaborative (SECC)

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Matt Chester's picture

Matt — 10 posts

Energy Analyst, Chester Energy and Policy

Noelle Palumbo's picture

Noelle — 7 posts

Client Engagement Specialist, KSV

Audra Drazga's picture

Audra — 7 posts

Vice President of The Power Industry Network, Energy Central

Newest Members of Group

Jill Johnson's picture

Jill joined 18 hours ago

President and Founder, Johnson Consulting Services

Katie Kern's picture

Katie joined 23 hours ago

Communications Specialist, Upper Peninsula Power Company

Noah Levie's picture

Noah joined 4 days ago

VP Sales, Fiserv

Jayakumaran Tananjeyan's picture

Jayakumaran joined 5 days ago

Generation and Transmission Planning Engineer, EEPLUS

Balankeswar Patnaik Kondavalasa's picture

Balankeswar Patnaik joined 5 days ago

Asst General Manager, Feedback Energy Distribution Company Ltd

Cristian Rodriguez's picture

Cristian joined 6 days ago

IT Business Leader, Grupo SAESA

Customer Care Group Member Posts

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Customer Care Group -

Build Robust Customer Relationships by Taking a Proactive Approach

Take time to review the effectiveness of your approach to customer relationship management. Don’t take your client relationships for granted. Just like any relationship, they need to be nurtured to be preserved and grown.
Customer Care Group -

Wrapping Up 2019 at Your Utility

If you're planning to write the corporate version of the family holiday letter, now's the time to get started. Remember to keep things both light and brief.
Customer Care Group -

Three Keys to a Future-proof Billing Experience

From the dawn of civilization until about 25 years ago, life progressed without the internet. But in the span of time it takes for someone to be born and graduate from college, we’ve gone from asking, “What’s a ‘world wide web?’” to devising..

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