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Intelligent insights & conversations with global power industry professionals

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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John Egan's picture

John — 44 posts

President Egan Energy Communications

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Ann — 13 posts

Formerly Mission and Brand Manager KSV

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Patty — 12 posts

President & CEO Smart Energy Consumer Collaborative (SECC)

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Noelle — 7 posts

Client Engagement Specialist KSV

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Scott — 4 posts

Vice President, Global Energy & Utility Solutions Alorica

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Mia — 5 posts

COO Striata, Americas

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Independent Strategy and Innovation Consultant MrB

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Director of Customer Egagement Apogee Interactive

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Director, Sales Bidgely

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Director of Sales Bidgely

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CEO MeterGenius, Inc.

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Customer Care Group Member Posts

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Mundane Things at Your Utility May Not Seem So Mundane to the Media

Customer Care Group -
What may seem routine to you may interest the local media. If you can come up with good visuals, anything's a possibility for media coverage during the slow days of summer.

Blockchain Enables Successful P2P Energy Exchange

Customer Care Group -
Because of its ability to log a series of complex transactions in real time, blockchain technology could be a key to success for the peer-to-peer energy exchange model.

Don’t Assume the Media Can Read Your Utility’s Mind

Customer Care Group -
If you want the media to show interest in something your utility is looking to promote, tell your local outlets about it. Too many companies are disappointed when something they want to publicize isn't covered but are at blame for not telling anyone.

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