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Balankeswar Patnaik joined 5 days ago
Asst General Manager, Feedback Energy Distribution Company Ltd
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Maintaining Customer Relationships Requires Trust When working with clients who have a long-standing relationship with your organization, it can become easy to take them for granted. Personal relationships often develop among the various parties on both sides. Frequently this evolves into a high trust relationship.
This is a timely and important topic, thanks for sharing Karen. One industry I've heard a lot about in the wake of the PG&E PSPS is the Ag industry, where unplanned outages cannot have the necessary work simply shifted in time and where delays risk ruining and entire year's harvest in a way that can be impossible to come back from. These issues must be taken with seriousness...
However, 23 percent of consumers have not made the transition to digital and still receive their paper bill, and mail in a check. While it’s important to offer channels for this consumer segment, its size is shrinking each year. At what point do you think utilities would be compelled to finally force (as gently and gracefully as possible) these holdouts into digital billing...