Message Broadcast

Message Broadcast provides engagement solutions that shape customer experiences for the world’s top utilities. As a leader in intent-driven conversation, we improve customer satisfaction and operational efficiency across all channels.

Case Study

Message Broadcast Case Study: SoCal Edison

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Used with permission.

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Southern California may be known for blue skies and sandy beaches, but it is no stranger to natural disasters. Wildfires burned nearly 2 million acres of California landscape in 2018, and ten of the twenty most destructive fires have happened since 2015.
Jack Ukropina's picture

Thank Jack for the Post!

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Message Broadcast
Message Broadcast provides engagement solutions that shape customer experiences for the world’s top utilities. As a leader in intent-driven conversation, we improve customer satisfaction and operational efficiency across all channels.
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Discussions

Matt Chester's picture
Matt Chester on May 23, 2019 10:24 pm GMT

Great resource. Do you anticipate this type of messaging being utilized by utilities for causes other than emergencies-- perhaps they can be tailored to demand response events, for example?

Jack Ukropina's picture
Jack Ukropina on May 28, 2019 10:02 pm GMT

Thank you, Matt!

We frequently augment the core functionality described in the SCE case study with purpose-built features for a variety of applications. Leading utilities are using these tools for demand response programs, workforce management, internal communications, as well as a variety of customer engagement initiatives.

We are excited to be a part of its evolution as it rapidly unfolds into all aspects of the business. Thanks again for your question!

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