Utilities face the imminent retirement of many of the most dependable and experienced workers, hired from the large cohort of the population born immediately after World War II. Maintaining utility efficiency, reliability, and safety during this period of change is particularly challenging for those managing field service technicians, whose skills and depth of experience are difficult to duplicate among new hires. Read more on how utilities can use mobile workforce management applications to maintain and improve efficiency, reliability, and safety as substantial numbers of experienced field technicians and supervisors transition to retirement

Perhaps no industry has undergone as much change over the past ten years as the utility industry. The cumulative effect of these changes on the traditional utility workforce is staggering. A recent study conducted by Energy Central involving utility workforce issues revealed that the problem might be worse than was previously expected.