MITEM Case Study - American Electric Power

Published By MITEM Corporation

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MITEM Case Study - American Electric Power

Published By MITEM Corporation

  • Published July 2006
  • 2 Page(s)

AEP decided to construct a new CIS system so that all of AEP's operating companies could share a common application and database. The new system, called MACSS, encompasses key operational functions including Marketing, Accounting, and Customer Service Systems. MACSS is based on IBM's DB2 database and CICS using character- based 3270 terminals. The AEP customer solution center management team was concerned with the significant effort in re-training their customer service agents and losing the benefit of the original GUI application that had improved agent productivity and reduced training time.

 

 




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